Endpoint Jobs

Responsibilities:

Manage the lifecycle of endpoint devices, ensuring optimal performance, reliability, and security.Perform OS imaging, configuration, and deployment for Windows and macOS platforms.Utilize endpoint management tools implement patching, software delivery, and security updates.Proactively identify and remediate endpoint vulnerabilities to maintain compliance with security standards.Provide Tier 3 technical support for escalated endpoint issues, ensuring timely resolution.Create and maintain documentation for endpoint device configurations, processes, and troubleshooting procedures.Monitor endpoint management systems to ensure proper operation and scalability.Collaborate with IT teams to maintain consistency in endpoint setups across the organization.

Requirements:

Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field. Experience may be substituted for education.Minimum 5+ years of experience in IT, with a focus on client/endpoint management for both Windows and macOS devices.Strong expertise with endpoint management tools.Proven ability to manage OS imaging, patching, and vulnerability remediation activities for large-scale environments.Solid troubleshooting skills for complex endpoint issues.Clearance Level Must Currently Possess: Top SecretLocation: Onsite / occasional hybrid allowedUS Citizenship Valid US PassportDoD 8140 IAT II compliant

What You'll Be Doing:

Device Support & Troubleshooting Diagnose and resolve common hardware and software issues. Escalate complex problems to higher-level support teams when necessary. Assist with provisioning, imaging, and deployment of new endpoint devices. Apply standard configurations and policies through endpoint management tools (e.g., Intune, SCCM, JAMF, NinjaOne). Support onboarding of new users with device setup and configuration.

Security & Compliance Monitor compliance with security policies (patching, antivirus, encryption). Ensure endpoint devices receive timely updates and security patches. Report and escale security‐related incidents. Inventory & Asset Management Maintain accurate records of endpoint devices and peripherals. Track hardware lifecycle and coordinate with procurement for replacements.

Documentation & Knowledge Sharing Document troubleshooting steps and resolutions in knowledge base systems. Provide end‐user guidance and training on proper device use.

What We're Looking For:

Basic knowledge of endpoint operating systems (Windows, macOS, iOS, Android). Familiarity with endpoint management platforms (e.g., Microsoft Intune, SCCM, JAMF, AirWatch). Understanding of basic networking concepts (IP, Wi‐Fi, VPN). Strong problem‐solving skills and customer service orientation. Excellent verbal and written communication skills.

Preferred Qualifications:

CompTIA A+, Network+, or equivalent certification. Experience in a help desk or IT support environment. Knowledge of ITIL practices for incident and request management. Where and When You'll Work: This is an in‐person role located at our Greene, NY office—ideal for those who thrive in a hands‐on, team‐oriented environment. What Your Total Compensation & Benefits Package will look like: Salary -$65,440 - $83,895 per year. Compensation depends on the selected candidate's education and experience.

Relocation: This role may be eligible for relocation assistance. Performance Bonus Generous Paid Time Off and 13 Paid Holidays Affordable Medical plans and no‐cost Dental & Vision options 100% 401(k) match up to 6% Company‐Paid Life Insurance, Short‐Term Disability, and Long‐Term Disability Tuition Assistance Program Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance Recognition and Kaizen (continuous improvement) Reward Programs Meaningful opportunities for personal and professional development Onsite Fitness Center & Occupational Health Clinic Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation.

We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career. This employer participates in the E‐Verify program. EEO is the Law ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service

While you may not be familiar with our name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time. And while you help us deliver on our mission, we deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive workplace located along the bluffs of the Colorado River just minutes west of downtown Austin.

We seek out top talent in their fields, whether it be technology, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world.

Position Description

The End-User Computing Engineer is responsible for supporting, enhancing, and securing the Bank's End-User Computing (EUC) environment. This role serves as a technical resource for the implementation, management, optimization, and troubleshooting of enterprise desktop technologies, virtual desktop infrastructure, endpoint management platforms, and related end-user services.

Working as part of the Information Technology team, the End-User Computing Engineer collaborates closely with Customer Support, Infrastructure Services, Information Security, and other technology teams to maintain reliable, secure, and efficient EUC services. The role provides advanced technical expertise, third-tier support, and engineering solutions that improve system performance, strengthen security, and enhance the overall user experience.

The position focuses on ensuring the availability, scalability, and security of the Bank's endpoint computing environment through proactive administration, automation, and continuous improvement. The End-User Computing Engineer leverages technical expertise to support modern workplace technologies, streamline operations, and deliver solutions that align with the Bank's business objectives and technology strategy.

Operating with a high degree of ownership and accountability, the End-User Computing Engineer identifies improvement opportunities, resolves complex technical issues, implements technology enhancements, and helps ensure that employees have secure and reliable access to the systems and tools they need to perform their work effectively.

Day-to-Day Duties And Responsibilities

Monitor and maintain enterprise EUC services to ensure acceptable levels of performance, reliability, and availability.Perform advanced troubleshooting, problem resolution, and preventative maintenance for desktop, endpoint, and virtual desktop technologies.Provide third-tier technical support and technical guidance to Customer Support and other IT teams.Administer and support desktop operating systems, endpoint management platforms, mobile devices, and related technologies.Enhance system security through endpoint hardening, vulnerability remediation, configuration management, and security-focused engineering practices.Develop, maintain, and improve technical documentation, standards, procedures, and operational support materials.Create and maintain automation solutions and scripts that improve efficiency, reduce manual effort, and optimize operational processes.Manage assigned EUC systems and services, ensuring consistent performance, support, maintenance, and lifecycle management.Track work requests, operational activities, incidents, and project tasks through the Bank's IT service management processes.Communicate infrastructure updates, maintenance activities, and technology changes to management, support teams, and end users as appropriate.Support operating system and application deployment, patching, packaging, and update management activities.Collaborate with Information Security, Infrastructure Services, and application teams to support technology initiatives, compliance requirements, and continuous improvement efforts.Participate in the evaluation, testing, and implementation of new technologies that improve the employee computing experience and support the Bank's strategic objectives.

What You Bring To The Team

Our ideal candidate has experience supporting enterprise end-user computing environments and enjoys working in a collaborative, customer-focused technology organization dedicated to continuous improvement and operational excellence.

This role requires a combination of endpoint engineering, systems administration, automation, troubleshooting, and customer service expertise, including:

Associate's degree, technical school certification, or equivalent technical experience.Professional certifications in Microsoft, Omnissa, VMware, or related technologies preferred.Three (3) or more years of experience as a Systems Administrator, Systems Engineer, End-User Computing Engineer, or similar technology role.Equivalent combinations of education, certifications, and experience may be considered.Experience administering enterprise Windows environments, desktop platforms, and endpoint management solutions.Strong troubleshooting, root cause analysis, and problem-solving skills with the ability to resolve complex technical issues.Experience supporting desktop operating systems, mobile devices, endpoint security, and end-user productivity tools.Strong verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.Ability to manage multiple priorities while maintaining a high level of service, accuracy, and attention to detail.Demonstrated ability to work independently while effectively collaborating across cross-functional technology teams.Commitment to operational excellence, continuous learning, and delivering high-quality technical support and engineering solutions.

Preferred

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.Experience with PowerShell scripting, automation, and systems management tools.Experience supporting virtual desktop infrastructure (VDI), including Omnissa Horizon, VMware Horizon, or Azure Virtual Desktop environments.Familiarity with Infrastructure as Code (IaC), CI/CD pipelines, and automated platform management.Experience with endpoint security technologies, vulnerability management, and remediation programs.Experience supporting Windows 11, Microsoft 365 applications, and modern workplace technologies.Experience with Windows Autopilot, device provisioning, and modern desktop deployment methodologies.Experience administering cloud-based computing environments, including Microsoft Azure.Experience with Digital Employee Experience (DEX) monitoring solutions such as ControlUp.Experience supporting collaboration and conferencing technologies including Microsoft Teams Rooms, Cisco Webex, and related platforms.Experience working within regulated financial services, banking, or highly controlled technology environments.

Why Farm Credit Bank Of Texas

In addition to a competitive salary, we offer comprehensive, affordable, and competitive benefit options that are focused on health and wellness, financial security, and achieving a work-life balance:

Flexible health-and-wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more.401(k) plan that includes immediate vesting of a generous employer match and additional employer contribution.Long-term disability and life insurance.Vacation leave, sick leave, and paid holidays.Fertility benefit and parental leave plan.Up to two days per year to volunteer in local community organizations, services, or events.Ongoing professional-development opportunities.Generous tuition-reimbursement program.Physical fitness incentive plan.Employer matching gifts program.

Important note: We care about your hiring process and take it seriously. A real person will review your applications, meaning response timelines may vary. The interviewing process at Farm Credit Bank of Texas may include phone calls and emails, on-site interviews, and requests for portfolios or demonstrations of work. We can't personally follow up with each applicant, and we will do our best to create a professional, respectful, and thorough process for candidates with whom we identify as a potential fit.

A/EOE/M/F/D/V

We are seeking a Team Lead: Digital Workplace Engineer to join the firm. The Team Lead: Digital Workplace Engineer oversees user experience, performance, and reliability of all digital workplace services firmwide. This position provides strategic, technical, and operational leadership for endpoint engineering, ensuring improved productivity, service quality, and user experience outcomes. The role sets direction, governance, and standards for workplace technologies, driving excellence and alignment across Engineering, Service Desk, and Infrastructure teams. Responsibilities include eliminating user experience friction, reducing recurring issues, and delivering scalable, consistent global services. This is achieved through automation, standardization, and disciplined execution to enhance service delivery and operational efficiency.

KEY RELATIONSHIPS

Cloud Platform Engineering, Enterprise Applications, Security, Global Support Services, Deskside Support, Network & Collaboration, Business Stakeholders

ESSENTIAL DUTIES

• Owning the entire digital workplace user experience while driving continuous improvement

• Establishing metrics for DEX and monitoring user sentiment to ensure alignment with objectives and enhance overall experience.

• Defining standard operating procedures and RACI models while ensuring accountability is upheld consistently across all relevant areas.

• Conducting root cause analysis and removing recurring issues.

• Partnering with the Service Desk to minimize incidents while enhancing resolution efficiency and effectiveness.

• Leading change initiatives and driving strategies to enhance user adoption effectively.

• Standardizing endpoint configurations while reducing complexity

• Defining key performance indicators and delivering reports tailored for senior-level audiences, ensuring clarity and actionable insights.

• Owning escalation frameworks and incident responses

• Leading vendor performance aligned with experience service level agreements.

• Driving the adoption of practical artificial intelligence solutions aligned with enhancing productivity.

• Leading and developing the team while focusing on achieving results-oriented expectations.

EXPERIENCE SKILLS REQUIRED

• Demonstrate proficiency in Windows, endpoint management, Azure, and automation while ensuring effective implementation and seamless operational functionality.

• Demonstrate exceptional stakeholder influence and communication skills

• 7+ years in digital workplace / endpoint engineering

• Possess experience improving user experience (DEX) and service outcomes

• Demonstrate proven track record partnering with Service Desk organizations

• Possess experience driving automation, standardization, and process maturity

• Possess experience leading change management and adoption programs

• Demonstrate exceptional KPI definition and performance reporting experience

Compensation Salary $128,000 - $249,000

The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.

ABOUT THE FIRM

K&L Gates is a fully integrated global law firm with lawyers located in more than 40 offices. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world. We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world.

The industry recognition the firm has garnered emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.

Notice: We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility.

Please be advised that this position requires successful completion of a background check. In accordance with the Washington State Fair Chance Act, Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, the California Fair Chance Act, and applicable law qualified California and Washington State applicants with criminal history records will be considered. A criminal history will not categorically exclude a candidate from employment, and the Firm will consider relevant factors before making employment decisions based on criminal history information.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

BENEFITS

K&L Gates offers our personnel a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include:

Medical/Prescription Drug Coverage (including a Health Savings Account feature)

Back-up Child/Elder Care and access to a caregiving concierge

Dental Insurance

Wellness Program

Vision Insurance

Pre-tax Commuting Benefits

401(k) Retirement Plan and Profit Sharing

Business Travel Accident Insurance

Short- and Long-term Disability Protection

Pet Insurance

Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)

Health Advocacy Services

Paid Time Off (25-30 days per year)

Identity Protection/Restoration and Fraud Insurance

Parental Leave (18 weeks of which 12 are paid; short-term disability may provide additional paid time off)

Student loan refinancing options and access to a student loan concierge service

Paid Holidays (12)

Addiction Resources

Family Building Benefits

Breast Milk Delivery and Lactation Support Services

Flexible Spending Accounts

Employees also may be eligible to receive bonuses and certain expense reimbursements

Employee Assistance Program

Professional Development and CLE Credit Opportunities

529 Deductions

Relocation

Accident Insurance

Employee Referral Program

Critical Illness Insurance

Hybrid/Remote Work Opportunities

Hospital Indemnity Insurance

Perks including: Technology, Entertainment, and Travel Discount Programs

Bereavement Leave

All other benefits (such as leaves of absence) required by law

EQUAL EMPLOYMENT OPPORTUNITY

The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices will not be influenced or affected by virtue of a person’s race (including traits associated with race, including hair texture and protective hairstyles such as afros, braids, locks, and twists), religion, creed, color, national origin, ancestry, citizenship, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of prohibited harassment of any kind including, without limitation, that which is based on sex, race, age, disability, ethnic background, or any other category protected by law (including the categories listed above). The Firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact askHR@klgates.com.

The position partners with IT support, systems, and other IT teams to provide guidance, documentation, and escalation support for deployments, configurations, device management, and productivity tools.

The ideal candidate brings strong technical depth in endpoint and device management along with the business facing analysis and communication skills to bridge end-user productivity and workflow needs with platform engineering.

Essential Functions:

1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.

2. Perform responsibilities in accordance with all Graton Resort & Casino standards, policies, and procedures.

3. Workplace Productivity Platforms & Tools

a. Analyze and document use cases for Microsoft 365, Microsoft Teams, and SharePoint to support effective adoption across business units and organizations.

b. Develop and deliver training materials and sessions for end users and IT support technicians on collaboration tools and workflows.

c. Support day-to-day configuration and troubleshooting of Teams and SharePoint sites; site design and custom development are out of scope for this role.

d. Serve as secondary/backup support for Microsoft 365 tenant administration, including user and license management, security groups, and basic tenant configuration, escalating complex issues to the primary M365 administration team.

e. Partner with the M365 administration team to stay current on tenant configuration changes relevant to backup coverage responsibilities.

4. Client Platform & Device Management

a. Build and maintain standardized PC images, configuration baselines, and related policies across the organization.

b. Package, test, and document deployment processes for images and client applications, ensuring compatibility, and optimal experience for end users.

c. Design and configure Mobile Device Management (MDM) policies and profiles, including enrollment, compliance policies, and update management

d. Collaborate and hand off day-to-day operations and device management and administration to IT Support and Asset Management.

e. Administer and maintain endpoint, device, and client-side components for IT-supported specialty systems such as digital signage, kiosks, printers, and physical access control technologies.

f. Review and maintain lifecycle and runbook documentation for client devices and specialty systems, including provisioning, decommissioning, and asset tracking.

g. Troubleshoot and resolve escalated client platform and device issues in partnership with IT Support and other IT teams.

5. Cross-Functional & Process Responsibilities

a. Maintain accurate technical documentation for imaging, MDM configurations, application packages, and specialty device administration.

b. Participate in change management and security review processes for client platform and device related changes.

c. Collaborate with other teams including Security, Facilities, and AV to support technical integrations, endpoint devices, and audit requirements related to physical access control and specialty systems.

d. Provide occasional after-hours or on-call support for critical client platforms, MDM, or access control issues.

6. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities may be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.

1. Provide Technical Support And Resolutions By Utilizing Jenkins And Powershell To Automate Processes, Ensuring Compliance With Quality Standards And Company Policies.

2. Conduct Root Cause Analysis Of Escalated Issues Using Powershell Scripts And Jenkins Pipelines To Identify And Implement Effective Solutions.

3. Enhance Team Knowledge By Creating And Managing A Knowledge Base, Providing Training For New Hires, And Coaching Analysts On Best Practices In Automation And Tools Usage.

4. Independently Resolve Technical Tickets Within The Agreed Sla By Leveraging Automation Tools Like Jenkins For Deployment And Troubleshooting.

5. Achieve A Positive Customer Experience By Ensuring First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases Through Effective Problem-Solving Techniques. Skill Requirements

1. Proficiency In Jenkins For Ci/Cd Automation

2. Strong Knowledge Of Powershell Scripting For Task Automation

3. Familiarity With Python And Ansible For Configuration Management

4. Understanding Of It Service Management And Ticket Resolution Processes

Other Requirements

1. Optional But Valuable: Itil Certification

2. Optional But Valuable: Certified Jenkins Engineer

3. Optional But Valuable: Automation Testing Certificatio

This position offers a dynamic environment where your contributions will directly impact operational efficiency and customer satisfaction

. If you are passionate about technology and thrive in a collaborative setting, this opportunity is perfect for you. #J-18808-Ljbffr

enhance security and productivity. This role requires deep expertise in Apple platform strategy, lifecycle management, and endpoint security within a Microsoft-centric environment. Candidates should possess strong scripting and automation skills and have at least 5 years of experience in endpoint engineering.

Essential Duties and Responsibilities:

•The Systems Engineer 3 is responsible for leading the lifecycle engineering and scale-out architecture of MDE and Trellix HX across hybrid environments, including on-premises, cloud, and virtual desktop infrastructures (VDI). This includes authoring complex system engineering and implementation plans, tuning agent configurations and exclusion policies to eliminate mission friction, and monitoring overall endpoint health at scale. The engineer will collaborate closely with threat hunting and intelligence analysts to translate actionable threat intelligence into custom technical indicators of compromise (IOCs), utilizing Kusto Query Language (KQL) and YARA rules. Additionally, the individual will act as a primary technical advisor to Government stakeholders on system risks and engineering considerations, provide advanced forensic support to the SOC during critical high-priority incidents, and actively mentor junior and mid-level engineering personnel within the program.

Requirements

Top Secret SCI w/ Maryland Polygraph Security Clearance Required

•Microsoft Defender for Endpoint (MDE) Expertise: Proven engineering experience with MDE architecture, deployment strategies via MECM/SCCM or Intune, policy ring management, and advanced hunting using Kusto Query Language (KQL).

•Trellix HX Expertise: Demonstrated experience engineering, deploying, and managing Trellix HX (formerly FireEye) controllers and agents within air-gapped or highly restricted networks, including the creation of OpenIOC and YARA rules.

•Operating System & Forensic Knowledge: In-depth technical understanding of Windows, Linux, and macOS internals, including file systems, registry structures, and process execution mechanics.

•Professional Standards: Compliance with DoD 8570/8140 IAM Level II or III baseline certifications.

Desired:

•Vendor Certifications: Microsoft Certified: Security Operations Analyst Associate (SC-200), Azure Security Engineer Associate (AZ-500), or Trellix Certified Engineering credentials.

•Methodologies & Toolsets: Experience with Model-Based Systems Engineering (MBSE), Cameo, and workflow management within the Atlassian Suite (Jira, Confluence).

•Technical Frameworks: Familiarity with NSA Technical Manual Standards (e.g., NSA DS-89) and defense-in-depth engineering principles.

•Core Competencies: Strong record of team collaboration, exceptional transparency in managing high-consequence infrastructure, and an aptitude for developing technical leadership pipelines

Responsibilities

Administer and maintain Microsoft Intune across Windows, iOS, Android, and macOS.

Develop and enforce device compliance, app protection, and conditional access policies.

Support device onboarding and lifecycle management, troubleshooting enrollment issues.

Partner with security and infrastructure teams to strengthen endpoint security posture.

Document processes, create technical guides, and provide input on endpoint governance.

(Preferred) Assist with Workspace ONE administration and integration where required.

Qualifications

4+ years of hands-on Microsoft Intune administration.

Strong experience with Entra ID (Azure AD), M365 Security/Compliance, and conditional access.

Familiarity with Workspace ONE (Omnissa/AirWatch) is a strong plus.

Solid communication and documentation skills, able to explain policies to both technical and business stakeholders.

Must be willing to work onsite (no remote option).

Experience: 3 years required

What you'll do

Advanced (L2/3) support for Windows and Mac endpoints, Microsoft 365, user accounts, permissions, and applicationsManage and troubleshoot endpoints in Microsoft Intune: configuration profiles, compliance policies, app deployment, enrollmentAdminister Microsoft Entra ID and the M365 stack: Exchange Online, SharePoint, Teams, and OneDrivePlan, execute, and document change requests and technical projectsHandle front-line security work: alert triage, phishing and endpoint investigations, account-compromise review, and customer-facing follow-up, escalating to our SOC 〔/ security partners〕 when neededMaintain clear technical documentation and keep tickets moving with real follow-throughIdentify and act on ways to improve systems, security, automation, and the customer experienceWhat you need

5+ years in IT support, including 2+ years at the L2/3 or systems-administration level (MSP or customer-facing strongly preferred)Hands-on Microsoft 365 administration, Entra ID, and Intune in a production environmentStrong endpoint support on both Windows and Mac (Mac fluency is required, not a nice-to-have)Excellent written and verbal communication, and documentation habits that don't need chasingSelf-motivated and dependable: you move work forward without being managed task by taskBonus points

PowerShell scripting and automationApple Business Manager and enrolling Apple devices into Intune as the MDMHands-on security tooling: 〔your actual EDR/MDR, RMM, patch and vulnerability management platforms〕Experience supporting SOC workflows: alert triage, investigations, and incident responseRelevant Microsoft certifications (e.g. MD-102, MS-102)What it's like here

We're a small team that takes real pride in the work and backs the people who do it well. You'll own your projects end to end, see the impact of what you fix, and have room to grow into deeper security and infrastructure work. We hold a high bar and we keep our word, to our customers and to each other.

Join us to put AI to work for people.

Job Description

About SSO

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

Team

This position reports to the Director, Endpoint Security Engineering (ESE) and anchors the AI Security Governance Program — a board-visible, auditor-facing program spanning five control pillars (AI visibility & inventory, prompt & response protection, agent architecture & control, shadow AI & access control, and compliance & audit) and the enterprise AI risks reported to the Audit Committee. The team builds state-of-the-art controls that reduce risk to the company’s most sensitive AI-connected assets with the least possible impact on operations, and shifts the perception of security from blocker to enabler.

Role

As Principal Engineer for AI Security Governance, you will own the technical strategy, architecture, and hands-on delivery of the program end to end. You will set direction across two governance tracks — enterprise-wide AI traffic and ServiceNow platform AI — and personally build and mature the controls that enforce it.

This is a senior individual-contributor role: you will lead through technical authority, architecture, and mentorship rather than direct-report management, and you will be a driving force in ServiceNow’s internal AI transformation, moving the security function from manual effort toward AI-automated operations.

What you get to do in this role:

Own the vision, strategy, and roadmap for the AI Security Governance Program across all five control pillars

Architect controls across both the enterprise-AI and platform-AI tracks, keeping the two governance paths distinct and defensible

Deploy, configure, and mature security controls hands-on — including AI detection and response, data security posture management (DSPM/AISPM), and data-path controls for unmanaged access

Drive the shift from manual security operations to AI-automated workflows, building automation into every control rather than staffing around it

Close the highest-severity gaps in AI data protection, agent permissions, and shadow AI

Author and sustain the risk narrative and technical materials for CISO, board, and Audit Committee audiences to a standard of precision that never overclaims

Provide technical leadership and mentorship to engineers and cross-functional partners, and bring data to every decision

Qualifications

In order to be successful in this role, we need someone who has:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

15+ years of relevant experience in security and software engineering, including hands-on technical leadership, or similar experience with education

Deep, current expertise in AI security — LLM and generative-AI threats, agentic-AI risk, prompt and response protection, AI/ML supply chain, and AI governance frameworks

Strong architecture and engineering skills across cloud and SaaS environments, and the ability to build and operate controls directly, not only design them

Experience with data security tooling (DSPM/AISPM, DLP, CASB) and identity/entitlement controls

A track record of translating complex technical risk into executive-, board-, and auditor-ready narratives

Strong problem-solving across security and software engineering, and the ability to apply data for diagnostics and to make the case for new solutions

Working knowledge of compliance and regulatory standards, and experience in Agile practices

Ability to build trusted relationships with security and engineering teams across the company

You must be eligible for adjudication to access our US regulated market environments. Permanent residency or citizenship is required.

#SecurityJobs

For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Lead and manage a team of endpoint security engineers to ensure the implementation and maintenance of secure endpoint solutions.

Stay up-to-date with emerging cyber threats and proactively identify potential vulnerabilities in the organization's endpoint systems.

Develop and maintain endpoint security policies, procedures, and standards to ensure the protection of the company's sensitive data.

Collaborate with cross-functional teams to design and implement effective endpoint security strategies.

Provide technical guidance and mentorship to the endpoint security engineering team.

Conduct regular assessments of endpoint security systems and make recommendations for improvements.

Stay informed about industry trends and best practices in endpoint security and incorporate them into the organization's security framework.

Identify and address any potential risks or gaps in the endpoint security infrastructure.

Communicate effectively with stakeholders, including senior management, regarding endpoint security issues and updates.

Monitor and report on the performance and effectiveness of endpoint security solutions and make adjustments as needed.

Manage the budget for endpoint security initiatives and ensure cost-effective solutions are implemented.

Conduct training and awareness programs for employees on endpoint security best practices.

Ensure compliance with relevant regulations and standards related to endpoint security.

Act as a point of contact for any endpoint security incidents and lead the response and remediation efforts.

Drive a culture of continuous improvement within the endpoint security engineering team.

Capital One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

What’s the Role?

As a Senior Systems Engineer, you’ll help engineer, operate, and improve Bloomberg’s globally distributed Windows hosting and SQL Server database services. You will bring strong hands-on Windows Server and Microsoft SQL Server administration experience, with enough infrastructure awareness to troubleshoot across virtualization, storage, networking, identity, and application dependencies.

We’ll Trust You To

Engineer, support, and troubleshoot governed Windows Server environments, including configuration, patching, clustering, Active Directory integration, platform services, and lifecycle management.

Administer and support Microsoft SQL Server services, including installation, configuration, patching, backup/restore, security, performance troubleshooting, availability, failover clustering, and operational support.

Diagnose complex service issues across Windows Server, SQL Server, Active Directory, DNS, service accounts, networking, storage, virtualization, and application dependencies.

Improve monitoring, alerting, telemetry, service health reporting, documentation, and operational handoffs to reduce risk and improve supportability.

Identify and deliver improvements that simplify processes, reduce manual effort, increase automation, and improve the consistency of service delivery across the global operating model.

Contribute to incident response, root cause analysis, problem management, preventative engineering, and operational readiness for business-critical platform and database services.

Partner across engineering, operations, application, database, security, and infrastructure teams to plan and execute platform and database service changes safely and effectively.

You’ll Need to Have

Bachelor’s degree in Computer Science, Information Systems, Information Technology, or equivalent platform, systems, and database services experience.

4+ years of hands-on experience supporting enterprise Windows Server environments, Microsoft SQL Server, hosted application platforms, or related infrastructure services.

Strong Windows Server administration experience, including troubleshooting, patching, Active Directory integration, DNS, Group Policy, service accounts, SPNs, DFS, clustering, and related platform services.

Strong hands-on Microsoft SQL Server administration experience in an enterprise environment, including installation, configuration, patching, backup/restore, security, troubleshooting, performance, and high-availability technologies.

Working knowledge of the infrastructure dependencies that support Windows and database services, including virtualization, storage, networking, backup/recovery, and operational monitoring.

Working knowledge of PowerShell, SQL/T-SQL, Python, or similar scripting and automation technologies.

Strong troubleshooting, documentation, communication, and operational discipline, with the ability to take ownership of complex issues and collaborate across engineering disciplines.

We’d Love to See

Experience with SCCM or similar tools for Windows operating system deployment, software deployment, patching, and configuration management.

Working knowledge of CI/CD, DevOps, Infrastructure as Code practices, or tools such as Terraform, Ansible, Chef, or similar.

Experience creating runbooks, playbooks, operational readiness reviews, support handoff documentation, and ITSM knowledge articles.

Experience working in a global technology environment supporting business-critical Windows, platform, or database services.

Exposure to private cloud, hybrid cloud, platform hosting technologies, or service migration initiatives.

Experience with monitoring and observability platforms such as Grafana, Splunk, Falcon, Humio, or similar tools.

Salary Range = 130,000 - 225,000 USD Annual + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

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Accommodations

Bloomberg provides reasonable adjustment/accommodation to individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format or using specialized equipment. To request an adjustment/accommodation to apply for a job, please email AMER_recruit@bloomberg.net (Americas), EMEA_recruit@bloomberg.net (Europe, the Middle East and Africa), or APAC_recruit@bloomberg.net (Asia-Pacific), based on the region you are submitting an application for. We may share your information with a third party provider of accommodations services who may use this information to reach out to you for the purposes of accommodating your application.

Equal Opportunity

Bloomberg is an equal opportunity employer and prohibits discrimination in employment. It is Bloomberg’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, self-identified or perceived sex, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy, childbirth or related medical conditions, or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (each, a “Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics.

Manage and maintain the Intune environment for the organization.

Ensure the smooth operation and security of all devices utilizing Intune.

Monitor and troubleshoot any issues or errors in the Intune environment.

Collaborate with other teams to implement and maintain Intune policies and configurations.

Conduct regular audits and updates to ensure compliance with company policies and industry standards.

Stay updated on the latest Intune features and updates to continuously improve the organization's Intune operations.

Proactively identify and implement improvements to optimize Intune efficiency and effectiveness.

Provide technical support and guidance to end-users regarding Intune related inquiries and issues.

Work closely with the security team to ensure Intune is configured and maintained in a secure manner.

Document all Intune processes, procedures, and configurations for future reference and training purposes.

Stay up-to-date on industry trends and best practices related to Intune operations.

Collaborate with other teams to ensure a seamless integration of Intune with other systems and applications.

Participate in regular meetings and discussions to provide updates on Intune operations and address any concerns or issues.

Prioritize and manage multiple tasks and projects to meet deadlines and ensure the successful operation of Intune.

Communicate effectively with team members and stakeholders to provide timely updates and escalate any critical issues.

Bloomberg is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.