Endpoint Jobs

As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.

In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.

Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.

Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.

Job Summary The Endpoint Administrator assists with the administration of the college's supported endpoint management and configuration tools, asset management, software provisioning, patch management, endpoint security, and related utilities. The Endpoint Administrator is expected to ensure procedures and practices are aligned with the University System of Georgia (USG) Information Technology (IT) handbook. The position may generate data and reports that support monitoring, compliance, and continuous improvement efforts. The position requires strong technical knowledge and outstanding attention to detail. The Endpoint Administrator stays current on endpoint management and security best practices and collaborates with all parts of the IT organization to reduce the total cost of ownership, improve service, and enhance endpoint security.

Responsibilities Create workflow task sequences for hardware and software deployment. Identify opportunities for automation and systems integration.Package and deploy software applications to streamline the deployment process and maintain a standardized environment.Manage device and software inventories using asset management tools in coordination with IT staff.Create and maintain comprehensive documentation for processes and procedures and technical tools/solutions.Act as backup for the lead endpoint administrator.Recommend hardware and device standards.Provide Tier 3 support for escalated complex endpoint issues, participate actively in incident resolution, and conduct root cause analysis.Maintain working knowledge of the University System of Georgia (USG) Information Technology (IT) handbook and all relevant policies, regulations, and laws as they relate to endpoint management and security.Other duties as assigned.Required Qualifications 4 Year / Bachelor's DegreeThree or more years of relevant experience, experience may be considered in lieu of education.Preferred Qualifications Experience working in education.Experience with endpoint management systems such as MCM, Intune, and JAMF.Experience with scripting languages, mobile device management, and privilege/right management.Experience implementing secure computing technologies and practices (anti-virus, firewalls, security polices, automated patching, group policy, file system permissions).Experience configuring, deploying, and managing Microsoft Security solutions.Demonstrated experience providing technical support.Demonstrated experience supporting Windows, Mac, iOS, and Android operating systems.Experience working in Active Directory, Entra ID, and policy management.Experience supporting Microsoft 365 applications and environment.Proposed Salary 63,500 - 79,500

Salary offer will be dependent on candidate's experience and qualifications, internal equity considerations, budget availability, and salary administration guidelines.

Knowledge, Skills, & Abilities Experience with Active Directory, Entra ID, and policy management.Experience with tools commonly used to manage and configure endpoints such as MCM, Intune, and JAMF.Experience with cybersecurity concepts and tools such as Microsoft Security.Experience with Windows and Mac operating systems.Experience with iOS and Android operating systems.Experience with Microsoft 365 applications.Familiarity with using ITSM solutions such as Team Dynamics, ServiceNow, or SolarWinds to track incidents, service requests, and maintain knowledge base content.Ability to conduct knowledge transfer.Ability to prioritize, organize and perform multiple work assignments effectively.Ability to communicate effectively verbally and in writing.Ability to apply problem solving skills.Demonstrated effective work habits and dependability.USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at (678) 407.5746 or email hr@ggc.edu.

Background Check Position of Trust + EducationOther Information Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.

The Endpoint Administrator responsibilities include installed applications and configurations for Windows PCs, Windows servers, mobile devices (MDM), and BYOD. Responsibilities include core Microsoft applications and standard legal‑industry applications. This role provides administration and support for the PC/mobile/cloud experience using Microsoft's endpoint delivery platform (Endpoint Manager/Intune) and third‑party tools such as Aiden. The Endpoint Administrator also serves as an escalation point for Tier III support related to endpoints, operating systems, installed applications, and associated systems as needed.

Essential Functions Assists with the delivery and validation of operating systems, applications, drivers, and security patches across Windows, Android, and iOS devices. Follows the Firm's patch management cadence and protocol to ensure all endpoints are consistently updated to mitigate potential threats. Maintains an ongoing feedback channel between IT teams and end users to validate outcomes and effective delivery to internal clients. Assists in system monitoring, reviewing infrastructure and application logs, and verifying configured technical controls. Actively researches, recommends, and implements improvements to existing infrastructure and processes to increase efficiency and strengthen security. Assists with enterprise line‑of‑business application support and provides Tier III helpdesk support for deep endpoint/deployment‑related troubleshooting and systems administration. Works with other IT teams to seamlessly align security, compliance, other technology, and client needs. Familiar with change management, building runbooks, and thorough testing/QA/backout planning when implementing changes to the environment. Technical Documentation – Develops and maintains complete, accurate documentation. Researches, installs, analyzes, tests, and evaluates applications, systems, policies, methodologies, processes, and procedures to ensure the Firm's infrastructure and facilities meet expectations and service level agreements for availability, performance, growth, and functionality. Additional Responsibilities Engages in continuous learning to leverage endpoint delivery skills while evolving the skill set to enhance the client experience. Shares critical knowledge and challenges colleagues to improve the overall Firm technology experience. Occasional travel to other offices to perform defined operational duties. Ability to digest, follow, and advise users on established Firm security and privacy standards and protocols. Performs other duties and projects as assigned. Qualifications A bachelor's degree in a related field is preferred and/or comparable work experience and certifications. Must possess 2 years of experience specific to applications, configuration, and Microsoft Windows, iOS, and Android device management/deployment/configuration. Experience with MDM platforms and Windows delivery models; and application delivery experience with SCCM/Intune packaging/delivery/validating. Experience with legal applications is a plus. Must have experience with the Microsoft App ecosystem including Microsoft Office and 365 apps. Understanding of basic security best practices with respect to administration and some familiarity with security frameworks like NIST / ISO. Baseline knowledge of systems, networking, security, and hardware. The ideal candidate will possess strong troubleshooting skills, be able to evaluate and validate user requests, and communicate technology targets in an appropriate and/or a generalized matter. Must be a self‑starter and possesses an excellent “first in service” customer service attitude and the ability to work well with clients, the IT team and other groups. Occasional evening and weekend work may be required, with minimal advance notice.

The salary range for this position is $67K to $86K.

Please note that quoted salary ranges are based on Benesch's good faith belief at the time of the job posting and are not a guarantee of what final salary offers may be. Base pay is based on market location and may vary depending on job‑related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that Benesch provides to compensate and recognize our staff professionals for their work. Full‑time positions are eligible for a discretionary bonus and a comprehensive benefits package.

Benesch is an equal‑opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at 216‑363‑4578 or email Christine Watson at cwatson@beneschlaw.com.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global

What you’ll do

Lead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experienceBuild and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teamsTroubleshoot and resolve complex hardware, software, and connectivity issues with urgency, clear communication, and client-focused outcomesDevelop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiencyAutomate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolutionManage small and large-scale technology projects by producing written project plans, coordinating resources, and delivering timely status reportsPartner with vendors and on-site service providers to establish service levels, coordinate escalations, and drive resolutionOwn the incident lifecycle using the incident tracking system, perform root cause analyses, and implement corrective actions to prevent recurrenceProvide rotational 24x7 on-call support and remain flexible for domestic and international travel to support critical deployments and escalationsPerform routine system health checks, workstation builds, moves, adds, and changes, and coordinate hardware lifecycle activities to maintain operational readiness

What’s required

Minimum 4 years of experience in client service, desktop support, or technical support role with demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systemsBachelor’s degree in technology, computer science, or a related discipline from an accredited institutionDemonstrated experience supporting investment professionals in the financial industryKnowledge of market data and electronic trading platforms such as Bloomberg and NeovestExperience scripting and automating operational tasks using tools such as PowerShell and SplunkProven ability to troubleshoot and remediate complex issues across an enterprise, produce root cause analyses, and recommend risk mitigation actionsExperience using an incident tracking system to document, track, and report incidents, problems, and service requestsAvailability to provide rotational 24x7 on-call support and flexibility for domestic and international travelStrong client service skills, self-direction within a global team, and an appetite for learning new technologiesCommitment to the highest ethical standards

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

Fully-paid health care benefitsGenerous parental and family leave policiesMental and physical wellness programsVolunteer opportunitiesNon-profit matching gift programSupport for employee-led affinity groups representing women, minorities and the LGBT+ communityTuition assistanceA 401(k) savings program with an employer match and more

About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.

The annual base salary range for this role is $90,000-$110,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.

Read the role as two layers. The foundation is senior digital workplace engineering: identity (Entra ID, conditional access, SSO/SAML/OIDC, hybrid identity, PIM, B2B), endpoint management (Intune and Jamf), M365 service engineering (Exchange Online, Teams, SharePoint, OneDrive), and the ITIL/ITSM discipline that keeps those services reliable. The differentiating scope is AI: the engineer is accountable for ensuring AI tools are well-chosen, well-integrated, well-governed, and well-adopted. A credible candidate is strong on the foundation and demonstrably advanced on the AI scope.

This role is the operational expression of an AI-first IT culture built on a reliable digital workplace. It partners with the cybersecurity governance function on AI risk and policy, with the workforce AI adoption and enablement program on AI literacy and adoption, and with end users across the business on AI experience and capability.

Scope & Boundaries

This role's scope is fenced explicitly to prevent overlap with adjacent roles operating on the same problem space:

In scope (foundation): engineering and operation of the digital workplace platform — Entra ID and identity lifecycle, conditional access, endpoint management (Intune and Jamf), and M365 service engineering and troubleshooting (Exchange Online, Teams, SharePoint, OneDrive); incident, problem, and change management for the digital workplace; ITSM platform administration; and continual service improvement.

In scope (AI): engineering of AI capabilities in the digital workplace stack; technical implementation of AI Acceptable Use policy controls; technical AI tool inventory and shadow-AI detection; AI-driven automation for IT itself; reference patterns, prompt libraries, and Architectural Decision Records for AI engineering; technical coaching and the engineering community of practice for AI.

Coordinated with the workforce AI adoption and enablement program: this role is the technical builder — it designs and integrates the AI tools; the adoption program owns workforce AI literacy, change management, and business-facing adoption. The two coordinate on major AI rollouts, with technical decisions resting with this role.

Coordinated with the cybersecurity governance and IT compliance functions: this role implements technical controls that operationalize AI risk policy and produces the technical AI tool inventory that underpins audit evidence. The governance function owns AI policy and broader audit posture; the compliance function owns evidence integrity. Engineering technical decisions that touch AI risk are made in consultation with the governance function.

Coordinated with infrastructure, regional, and service-desk peers: this role sets digital workplace and AI engineering patterns; regional engineers and the service desk apply them. Server, network, and telecom infrastructure remain with the infrastructure and enterprise services function. Where boundaries blur on application deployment or endpoint features, senior IT leadership adjudicates.

Out of scope: workforce-facing AI literacy curriculum design and delivery (owned by the workforce AI adoption and enablement program); model fine-tuning and bespoke ML model development (this role evaluates and integrates rather than trains); broader cybersecurity policy authorship (the cybersecurity governance / GRC function); audit evidence integrity ownership (the IT compliance function); server, network, and telecom infrastructure engineering; HR-side competency frameworks and corporate L&D.

Key Responsibilities

1. Digital Workplace Platform Engineering — Identity, Endpoint & M365

Engineer and operate Microsoft Entra ID: conditional access, group and identity governance, SSO / SAML / OIDC integrations, hybrid identity (Entra Connect), Privileged Identity Management (PIM), and B2B / guest access governance.

Own identity lifecycle automation (Joiner / Mover / Leaver) and access governance across the global workforce.

Own endpoint management across Windows (Intune) and macOS (Jamf or equivalent MDM): policy, compliance, provisioning, and device performance.

Resolve complex M365 service issues across Exchange Online, Teams, SharePoint, and OneDrive that affect day-to-day productivity.

Design, implement, and optimize digital workplace services to be scalable, reliable, secure, and compliant; use service-health metrics to remove bottlenecks and improve resilience and scalability.

Review and influence technical designs to meet performance standards, security requirements, and engineering best practice.

2. Operational Excellence, Service Management & Continual Improvement

Lead complex incident response and blameless post-mortems; implement corrective actions that prevent recurrence.

Apply structured problem management — root-cause analysis, documented findings, and durable fixes over workarounds.

Drive Continual Service Improvement using ticket trends and service data to identify, implement, and measure improvements.

Build and maintain a knowledge base of known issues, runbooks, and resolution steps to reduce reliance on tribal knowledge and lower escalation volume into the service desk.

Lead or contribute to the evaluation, implementation, and ongoing administration of the enterprise ITSM platform (Cherwell).

Apply NIST CSF 2.0 functions to assess risk, inform service-design decisions, and communicate risk posture in a common language with cybersecurity and senior leadership.

Champion automation, monitoring, and standardized engineering practices across the digital workplace.

3. AI-Enabled Digital Workplace Engineering & Practice Foundation

Lead the engineering of AI capabilities embedded in productivity and collaboration platforms (Microsoft 365 Copilot and equivalents, third-party AI assistants, custom AI integrations).

Configure, integrate, and govern AI features across the digital workplace stack, balancing capability with security, privacy, and licensing constraints.

Build and maintain AI-driven workflows that automate or augment routine knowledge work across the enterprise.

Serve as the principal AI engineering authority for Enterprise IT — set AI tooling architecture, integration patterns, and operational standards for the broader IT organization.

Develop and maintain reusable AI capabilities — prompt libraries, AI-integrated workflows, reference patterns — and continuously evaluate the AI tooling landscape, recommending additions, replacements, or sunsets.

Author Architectural Decision Records (ADRs) for significant AI engineering decisions, preserving rationale, alternatives, and trade-offs for future engineering and audit review.

4. IT Automation & Internal AI Adoption

Design and build AI-driven automation for IT itself — service desk augmentation, log analysis assistance, documentation generation, knowledge retrieval, and routine task automation.

Lead the technical aspects of IT's “AI-first” adoption — making sure IT staff have, use, and benefit from AI tools in their daily work.

Build and maintain shared AI capabilities, prompts, and workflows the IT team can leverage.

Measure and report on AI adoption and impact across the IT organization, in partnership with the workforce AI adoption and enablement program.

Operate technical telemetry that informs the broader AI adoption scorecard reported to IT leadership.

5. AI Governance, Security & Compliance Partnership

Partner with the cybersecurity governance / GRC and IT compliance functions to operationalize AI usage policy — data handling, model selection, access controls, and acceptable use — at the platform engineering layer.

Implement and maintain technical controls that enforce AI policy at the digital workplace platform layer: tenant configuration, conditional access, data loss prevention, sensitivity labeling, and AI feature gating.

Maintain a living technical inventory of AI tools in use across the enterprise (sanctioned, conditionally permitted, prohibited) including data flows, integration surfaces, and applied controls. This inventory is the technical foundation that underpins the enterprise's EU AI Act Article 4 literacy evidence.

Operate technical detection and remediation for shadow-AI usage in coordination with GRC; surface adoption patterns and risks so curriculum and policy stay in step with reality.

Ensure AI integrations meet security, privacy, and licensing requirements; flag risks early in the integration design phase rather than at deployment.

Track and absorb adjacent regulatory and framework developments — NIST AI Risk Management Framework, ISO/IEC 42001, US state-level AI mandates — that affect technical implementation choices.

6. AI Fluency & Enablement Across IT

Provide hands-on technical coaching to IT staff on applying AI to their specific engineering and operations work — prompt engineering, AI-assisted runbook authoring, AI-augmented troubleshooting, agentic patterns where appropriate.

Maintain a community of practice around AI usage in IT — sharing patterns, learnings, and pitfalls. It is the technical complement to the business-facing workforce AI adoption effort; the two run parallel and reinforce each other.

Serve as the go-to engineering resource for AI questions across the IT organization — the technical authority the rest of IT calls when an AI-related design decision needs an expert opinion.

Author and maintain technical reference material, playbooks, and ADRs that document AI engineering decisions and patterns for reuse across the team.

Coordinate with the workforce AI adoption and enablement program on the boundary between technical fluency (this role) and broader workforce literacy; avoid duplicating effort while reinforcing a unified IT learning experience.

Demonstrated orientation toward operational excellence — repeatable engineering patterns, measurement-driven decision-making, audit-ready documentation as a byproduct of the work, and candid escalation of gaps. Prior experience operating within a structured governance framework (ITIL, ISO/IEC 38500, NIST AI RMF, or equivalent) is required.

7+ years of engineering experience in digital workplace, productivity platforms, or related domains, including deep hands-on experience across Microsoft 365, identity, and endpoints.

Deep Microsoft 365 platform engineering: Exchange Online (mail flow, permissions, distribution lists, shared mailboxes); Teams, SharePoint, and OneDrive service engineering and troubleshooting; Power Platform.

Microsoft Entra ID (Azure AD) engineering: conditional access, group management and identity governance, SSO / SAML / OIDC integrations, hybrid identity and Entra Connect, identity lifecycle automation (Joiner / Mover / Leaver), PIM, and B2B / guest access governance.

Endpoint management across Windows (Intune) and macOS (Jamf or equivalent MDM): policy, compliance, provisioning, and performance.

Proven ability to troubleshoot across the full stack — identity, devices, and applications.

2+ years of hands-on experience deploying, integrating, or building on top of enterprise AI capabilities (Microsoft 365 Copilot, conversational AI assistants, AI APIs, or equivalent).

Automation against enterprise...

We are seeking a Team Lead: Digital Workplace Engineer to join the firm. The Team Lead: Digital Workplace Engineer oversees user experience, performance, and reliability of all digital workplace services firmwide. This position provides strategic, technical, and operational leadership for endpoint engineering, ensuring improved productivity, service quality, and user experience outcomes. The role sets direction, governance, and standards for workplace technologies, driving excellence and alignment across Engineering, Service Desk, and Infrastructure teams. Responsibilities include eliminating user experience friction, reducing recurring issues, and delivering scalable, consistent global services. This is achieved through automation, standardization, and disciplined execution to enhance service delivery and operational efficiency.

KEY RELATIONSHIPS

Cloud Platform Engineering, Enterprise Applications, Security, Global Support Services, Deskside Support, Network & Collaboration, Business Stakeholders

ESSENTIAL DUTIES

• Owning the entire digital workplace user experience while driving continuous improvement

• Establishing metrics for DEX and monitoring user sentiment to ensure alignment with objectives and enhance overall experience.

• Defining standard operating procedures and RACI models while ensuring accountability is upheld consistently across all relevant areas.

• Conducting root cause analysis and removing recurring issues.

• Partnering with the Service Desk to minimize incidents while enhancing resolution efficiency and effectiveness.

• Leading change initiatives and driving strategies to enhance user adoption effectively.

• Standardizing endpoint configurations while reducing complexity

• Defining key performance indicators and delivering reports tailored for senior-level audiences, ensuring clarity and actionable insights.

• Owning escalation frameworks and incident responses

• Leading vendor performance aligned with experience service level agreements.

• Driving the adoption of practical artificial intelligence solutions aligned with enhancing productivity.

• Leading and developing the team while focusing on achieving results-oriented expectations.

EXPERIENCE SKILLS REQUIRED

• Demonstrate proficiency in Windows, endpoint management, Azure, and automation while ensuring effective implementation and seamless operational functionality.

• Demonstrate exceptional stakeholder influence and communication skills

• 7+ years in digital workplace / endpoint engineering

• Possess experience improving user experience (DEX) and service outcomes

• Demonstrate proven track record partnering with Service Desk organizations

• Possess experience driving automation, standardization, and process maturity

• Possess experience leading change management and adoption programs

• Demonstrate exceptional KPI definition and performance reporting experience

Compensation Salary $128,000 - $249,000

The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.

ABOUT THE FIRM

K&L Gates is a fully integrated global law firm with lawyers located in more than 40 offices. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world. We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world.

The industry recognition the firm has garnered emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.

Notice: We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility.

Please be advised that this position requires successful completion of a background check. In accordance with the Washington State Fair Chance Act, Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, the California Fair Chance Act, and applicable law qualified California and Washington State applicants with criminal history records will be considered. A criminal history will not categorically exclude a candidate from employment, and the Firm will consider relevant factors before making employment decisions based on criminal history information.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

BENEFITS

K&L Gates offers our personnel a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include:

Medical/Prescription Drug Coverage (including a Health Savings Account feature)

Back-up Child/Elder Care and access to a caregiving concierge

Dental Insurance

Wellness Program

Vision Insurance

Pre-tax Commuting Benefits

401(k) Retirement Plan and Profit Sharing

Business Travel Accident Insurance

Short- and Long-term Disability Protection

Pet Insurance

Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)

Health Advocacy Services

Paid Time Off (25-30 days per year)

Identity Protection/Restoration and Fraud Insurance

Parental Leave (18 weeks of which 6 are paid; short-term disability may provide additional paid time off)

Student loan refinancing options and access to a student loan concierge service

Paid Holidays (12)

Addiction Resources

Family Building Benefits

Breast Milk Delivery and Lactation Support Services

Flexible Spending Accounts

Employees also may be eligible to receive bonuses and certain expense reimbursements

Employee Assistance Program

Professional Development and CLE Credit Opportunities

529 Deductions

Relocation

Accident Insurance

Employee Referral Program

Critical Illness Insurance

Hybrid/Remote Work Opportunities

Hospital Indemnity Insurance

Perks including: Technology, Entertainment, and Travel Discount Programs

Bereavement Leave

All other benefits (such as leaves of absence) required by law

EQUAL EMPLOYMENT OPPORTUNITY

The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices will not be influenced or affected by virtue of a person’s race (including traits associated with race, including hair texture and protective hairstyles such as afros, braids, locks, and twists), religion, creed, color, national origin, ancestry, citizenship, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of prohibited harassment of any kind including, without limitation, that which is based on sex, race, age, disability, ethnic background, or any other category protected by law (including the categories listed above). The Firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact askHR@klgates.com.

Working at Gen is more than just a job. It's where passion meets purpose, driving our mission to power Digital Freedom. Our culture fosters collaboration, innovation, and a giving mindset - enabling our team to deliver exceptional employee experiences and positive impact to the world around us.

About the Role:

The Senior Digital Workplace Engineer - AI & Collaboration is a senior individual contributor and technical lead responsible for the architecture, deployment, administration, and continuous improvement of Gen's enterprise collaboration and AI platforms. This role sits at the intersection of engineering depth and strategic vision - owning the technical execution of Gen's collaboration ecosystem (Microsoft 365, OneDrive/SharePoint, Slack, and emerging AI productivity tools). This role also serves as the primary lead for collaboration platform integrations during mergers and acquisitions.

This is a high-impact, high-visibility role that combines deep hands-on technical expertise with strong strategic vision. Gen is an AI-first company, and this role anticipates how AI and automation will reshape the collaboration landscape and positions Gen to continue its rapid transformation.

Key Responsibilities:

Collaboration Platform Engineering & Administration

Serve as the primary technical owner and senior subject matter expert for Microsoft 365 (SharePoint, OneDrive, Power Platform) and Slack Enterprise Grid. Additional experience with Google Workspace & Microsoft Teams preferred.

Architect, configure, and manage these platforms end to end, including solution design, configuration, standards/best practices, documentation, and integrations with other core enterprise systems.

Oversee day-to-day operations, ensuring timely request fulfillment, proactive monitoring and maintenance, incident management, and coordination with vendors and support partners.

Partner with Security, Compliance, and Legal to ensure collaboration solutions meet enterprise security, privacy, and regulatory requirements, including access controls, DLP, eDiscovery, and auditability.

Collaborate with product owners, business stakeholders, and other IT teams to translate requirements into scalable, well-governed solutions, balancing innovation, risk, and operational readiness.

Design and implement automation solutions to streamline business processes, reduce manual effort, and improve employee experience.

Provide L3/L4 escalation support and mentor junior engineers and administrators, building reusable runbooks, documentation, and knowledge articles to continually mature operational discipline.

M&A Integration & Platform Migrations

Lead the technical execution of collaboration platform integrations for acquired companies, including assessment, planning, and migration of:

Slack-to-Slack workspace migrations (grid-to-grid, workspace consolidation, channel/app/data migration)

Microsoft Teams-to-Slack migrations (greenfield and lift-and-shift approaches)

Google Workspace-to-Microsoft 365 migrations (Google Drive & Shared Drives to OneDrive/SharePoint)

Develop and maintain M&A integration playbooks for collaboration-stack consolidation, covering identity, workspace provisioning, app re-enablement, data migration, and user communication.

Conduct pre-acquisition technical assessments of target company collaboration environments, identifying risks, dependencies, and integration complexity.

Coordinate with Security, Legal, Compliance, and People & Culture teams to ensure migrations meet data retention, eDiscovery, DLP, and regulatory requirements.

AI & Emerging Technology

Drive the evaluation, deployment, and governance of AI-powered productivity tools across the company, including Slack AI, Microsoft 365 Copilot, Glean, Claude, and ChatGPT Enterprise.

Architect AI agents and AI-assisted workflow automations using these platforms to reduce manual processes, improve operational efficiency, and enhance employee experience.

Design and build foundational Power Platform and M365 Copilot/Copilot Studio environments to support the secure, scalable launch of new AI capabilities.

Define and enforce guardrails, policies, and best practices for the safe, secure, and responsible use of AI tools (prompting, data access, retention, and human review), in partnership with Security, Legal, and Compliance teams.

Drive adoption and change management for AI solutions, including enablement materials, office hours, and meaningful metrics to measure usage, outcomes, and ROI.

Partner with the CTO and IT leadership to define Gen's AI collaboration strategy, identifying and prioritizing high-value use cases where agents, copilots, and automation can meaningfully improve productivity.

Stay current on the rapidly evolving AI collaboration landscape and provide recommendations on emerging tools, vendor roadmaps, and industry best practices.

Documentation, Operations & Stakeholder Engagement

Create and maintain comprehensive technical documentation, architecture diagrams, admin runbooks, and knowledge base articles in ServiceNow and Confluence.

Manage ServiceNow catalog items and workflows for collaboration service requests (Slack guest access, app approvals, SharePoint provisioning, etc.).

Serve as the escalation point for collaboration platform issues, working directly with vendors (Slack, Microsoft, OpenAI, & Glean) to diagnose and resolve platform-level issues.

Communicate technical decisions, project status, and platform changes to IT leadership, business stakeholders, and end users through clear written and verbal communication.

Mentor junior team members and contribute to the broader team's technical growth.

Required Qualifications

10+ years of hands-on experience in enterprise IT infrastructure, with a strong focus on collaboration, communication, and digital workplace platforms.

Deep expertise in Slack Enterprise Grid administration, including workspace governance, external collaboration enablement, app management, and multi-workspace architecture.

Expert-level proficiency with Microsoft 365 collaboration and AI services, including OneDrive, SharePoint, and Microsoft 365 Copilot.

Proven experience leading collaboration platform migrations, such as Slack-to-Slack, Teams-to-Slack, and Google Workspace-to-M365, across large or complex environments.

Demonstrated M&A integration experience, including technical assessment, platform consolidation strategy, and end-to-end migration execution for acquired companies' collaboration environments.

Strong proficiency with API-based integrations, webhooks, and workflow automation tools (e.g., Power Automate, Slack Workflow Builder, REST APIs).

Experience integrating collaboration platform logs into SIEM solutions (e.g., Splunk) and building monitoring/alerting to support security and operations use cases.

Strong project management and communication skills, with a track record of managing multiple concurrent work-streams, clearly communicating status and risk, and delivering against aggressive timelines.

About You:

Preferred Qualifications

Experience with enterprise AI search and knowledge platforms (e.g., Glean, Microsoft 365 Copilot, or similar), including connector configuration and agentic use case design.

Hands-on experience rolling out and governing AI productivity tools at scale (e.g., Glean, M365 Copilot, Slack AI, ChatGPT Enterprise), including policy design, enablement programs, and adoption measurement.

Familiarity with the ServiceNow ITSM platform, including catalog item design, workflow configuration, and CMDB integration for collaboration and AI services.

Relevant industry certifications, such as Microsoft 365 Certified: Administrator Expert, Slack Certified Administrator, or other equivalents

Experience working in a global, multi-brand enterprise with diverse collaboration tool ecosystems and regional requirements.

Background in change management and user enablement for new collaboration/AI capabilities (training content, office hours, champions programs, or similar).

What's Next:

Recruiter Interview

Hiring Manger Interview

Technical Interview

Final Interview

Skills:

AVG Anti-Spyware, Access Control, Application Programming Interface (API), Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Automation, Best Practices, Business Processes, Change Management, Communication Skills, Consumer Branding, Continuous Improvement, Data Migration, Documentation, Ecosystems, Emerging Technology, Enterprise Protection, Establish Priorities, IT Service Management (ITSM), Identify Issues, Incident Management, Information Technology & Information Systems, Insurance, Internet Privacy, Internet Security, Knowledge Base, Leadership, Legal, Legal Support Skills, Maintenance Services, Mentoring, Mergers and Acquisitions, Metrics, Microsoft Product Family, Microsoft SharePoint, Operational Improvement, Operational Strategy, Operational Support, Presentation/Verbal Skills, Privacy Controls, Privacy Regulations, Process Development, Process Improvement, Product/Service Launch, Productivity Management, Project/Program Management, REST (Representational State Transfer), Regulatory Requirements, Requirements Management, Return on Investment (ROI), Risk, Risk Analysis, Security Information and Event Management (SIEM), ServiceNow, Slack, Splunk, System Migration, Systems Administration/Management, Team Player, Technical Analysis, Technical Leadership, Technical Writing, Time Management, Training/Teaching Materials, Use Cases

Gen Digital

full-time contract position for 6 months located in Manassas, VA . Responsibilities include: Developing and leading enterprise strategies for Zero Touch Deployments, Provisioning, and automation. Defining and maintaining reference architectures for CI/CD, Infrastructure as Code, and automated deployment across cloud environments. Leading adoption of Cloud-Native architectures including containers, microservices, and serverless computing. Establishing governance for multi-cloud hosting, ensuring security, scalability, and cost-effectiveness. Promoting DevSecOps principles by integrating security into the SDLC and supply chains. Creating technology roadmaps and architecture patterns for digital transformation. Collaborating with engineering, security, operations, and product teams to align architecture strategies. Engaging with vendors and industry partners to stay updated on trends and best practices. Minimum Qualifications: 10+ years in software or enterprise architecture or cloud-native application design. Expertise in Zero Touch Deployment, CI/CD, IaC, and DevSecOps frameworks. Experience designing cloud-native architectures on AWS, Azure, and/or GCP. Hands-on with CD platforms like ArgoCD, Spinnaker, or Harness. Proficiency with IaC tools such as Terraform, Ansible, Chef, Puppet, or Pulumi. Knowledge of Kubernetes, service mesh (Istio, Linkerd), and cloud orchestration. Understanding of Agile, Lean, and SAFe methodologies. Knowledge of security, compliance, and risk management in software supply chains. Leadership experience in designing and building enterprise-scale solutions. Experience as lead architect or technical lead in successful projects. Experience with end-to-end DevSecOps processes and automated pipelines. Skills with build and package automation tools (Maven, Gradle, Ivy) and CI tools (Jenkins, SonarQube, etc.). Background in full-stack web development (Java, JavaScript, SQL databases). Excellent communication skills to articulate technical concepts. Understanding of authentication services like SAML, LDAP, AD, ADFS. Preferred Qualifications: Experience with large-scale enterprise transformations, cloud migration, DevOps, or IT modernization. Expertise in API-first design, GitOps, and software factory concepts. Experience with AI/ML-driven operations and automation. Advanced certifications in AWS, Kubernetes, or DevOps. Key Skills: Agile Methodology AI/ML automation API-first, GitOps, software factory Authentication & Authorization services CI/CD/CT/RO Cloud Native patterns Zero Touch Deployment The ideal candidate will have expertise in Zero Touch Deployment, DevSecOps, and CDRO. Apply now to be considered immediately. Please submit your application with the required information. We are interviewing for this and similar roles. Referral bonuses are availableask us how. Contact: Kavita at kavita.rautela@innovasolutions.com Pay Range: $80/hr - $85/hr (based on experience and qualifications) Benefits: Medical, dental, vision, 401(k), HSA, FSA, life insurance, pet insurance, disability, legal aid, paid leave, Employee Assistance Program, and more. About Innova Solutions: Established in 1998, headquartered in Atlanta, GA, with 50,000 professionals worldwide, nearly $3 billion revenue, recognized as a top employer and innovator in IT staffing and solutions. #J-18808-Ljbffr

as well as expertise in PowerShell scripting, RDP, WSUS, and internet proxies. This is a contract position requiring strong automation skills and experience in managing complex systems.

This contract role is based in Baltimore, MD with a hybrid work setting; candidates should be able to sit within one hour of Philadelphia, Baltimore or Chicago and are

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