IT Administrator
Truveta
Role Summary We are looking for an junior or intermediate-level IT Support Engineer to provide general IT support for our global corporate environment. This role will support employees with day-to-day technical issues, Windows/macOS laptop setup, local...
Job description
The ideal candidate should have basic troubleshooting skills, good customer service mindset, and experience supporting users in a corporate IT environment. This role is suitable for someone who has moved beyond basic helpdesk support and can independently handle common IT issues, escalations, documentation, and operational follow-up.
Key Responsibilities
- Provide Tier 1/Tier 2 IT support for Windows/macOS devices, peripherals, Microsoft 365 applications, browsers, VPN, Wi-Fi, and conference room AV.
- Troubleshoot hardware, software, operating system, connectivity, and access-related issues for onsite and remote employees.
- Support employee onboarding and offboarding , including laptop setup, account/access provisioning, first-day IT support, equipment recovery, and access removal.
- Manage user accounts and application access, including password resets, MFA, shared mailboxes, distribution lists, group memberships, and SaaS applications.
- Maintain IT hardware and asset inventory , coordinate device shipping, replacements, repairs, warranty claims, and keep asset records up to date.
- Manage IT incidents and service requests through the ticketing system, ensuring timely resolution within SLAs and proper documentation and escalation.
- Provide basic network and office IT support , including Wi-Fi, VPN, conference room systems, and coordination with network/infrastructure teams or vendors when required.
- Create and maintain IT documentation, including troubleshooting guides, onboarding/offboarding checklists, asset procedures, and knowledge base articles.
- Identify recurring issues and recommend improvements to IT support processes and the overall employee experience.
Required Qualifications:
- 1 – 3 years of experience in IT support, desktop support, service desk, or IT administration
- Strong experience supporting Windows laptops
- Basic to intermediate macOS support experience
- Experience with Microsoft 365: Outlook, Teams, OneDrive, SharePoint, Office apps
- Experience troubleshooting hardware, software, network, and access issues
- Familiarity with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar
- Good understanding of user accounts, groups, MFA, and basic access management
- Experience supporting remote users
- Strong written and verbal English communication skills
- Ability to work independently and follow documented processes
- Strong customer service mindset
Preferred Qualifications
-
Experience with Microsoft Intune, Jamf, or other device management tools
- Experience with Entra ID / Azure AD basic administration
- Experience with Zoom, Slack, Google Workspace, or other collaboration tools
- Basic PowerShell scripting knowledge
- Experience with asset management tools
- Experience supporting global teams
- ITIL Foundation certification preferred but not required
- Microsoft 365 Fundamentals or Azure Fundamentals certification preferred