Endpoint Engineer
Infinite Computer Solutions
The Endpoint Engineer is responsible for **end-to-end management and support of endpoint management platforms** , primarily **Microsoft Endpoint Configuration Manager (SCCM)** and **Microsoft Intune (MEM)**. This role covers **device lifecycle management,...
Job description
**Key Responsibilities**
**Endpoint Platform Support (SCCM \& Intune)**
* Administer and support:
* SCCM (ConfigMgr) infrastructure
* Microsoft Intune (MDM/MAM)
* Co-management (SCCM Intune integration)
* Monitor platform health (site servers, distribution points, connectors, sync status)
* Troubleshoot client-side and server-side issues
**Patch Management (Critical Responsibility)**
* Plan, deploy, and monitor **monthly patching cycles** (Windows updates via SCCM/Intune)
* Ensure compliance with defined SLAs and patch baselines
* Troubleshoot patch failures and deployment issues
* Generate patch compliance and audit reports
* Coordinate with application and business teams for patch validation
**Application Packaging \& Deployment**
* Package applications using:
* MSI / EXE / Intune Win32 formats
* Deploy applications via SCCM and Intune
* Handle:
* Application testing and validation
* Version upgrades and rollback strategies
* Troubleshoot deployment failures and detection logic issues
**Device Management \& Policy Enforcement**
* Manage device configurations using:
* Group Policy (GPO)
* Intune configuration profiles
* Compliance policies and conditional access
* Enroll and manage devices (Windows, mobile devices if applicable)
* Ensure endpoint compliance with security standards
**Incident \& Problem Management**
* Act as **L2 resolver group** for endpoint-related incidents
* Troubleshoot issues such as:
* Software deployment failures
* Patch compliance gaps
* Device enrollment issues
* Policy conflicts (GPO vs Intune)
* Identify recurring issues and support Problem Management
**Automation \& Optimization**
* Use PowerShell for:
* Automation of deployment tasks
* Reporting and remediation scripts
* Improve deployment efficiency and reduce manual effort
* Optimize collections, deployments, and update rings