Endpoint Solutions - JAMF-macOS-iOS MDM
Infinite Computer Solutions
The L2 Endpoint Engineer is responsible for **administration, support, and optimization of Apple device management platforms** , primarily **JAMF Pro** , covering **macOS and iOS/iPadOS devices**. This role includes **device lifecycle management,...
Job description
**Key Responsibilities**
**JAMF Platform Administration**
* Administer and support **JAMF Pro** environment
* Manage:
* Device inventory and smart groups
* Policies and configuration profiles
* Enrollment workflows (DEP/Automated Device Enrollment)
* Monitor JAMF health, sync status, and device communication
**Device Lifecycle Management (macOS \& iOS)**
* Handle end-to-end lifecycle:
* Enrollment (Automated \& manual)
* Provisioning and configuration
* Decommissioning
* Support:
* macOS devices (laptops/desktops)
* iOS/iPadOS devices (iPhones, iPads)
* Ensure devices are compliant with corporate standards
**Application Packaging \& Deployment (macOS)**
* Package and deploy applications using:
* PKG / DMG formats
* JAMF policies
* Handle:
* App testing and validation
* Version upgrades and patching
* Troubleshoot installation failures and dependency issues
**Patch Management (macOS \& iOS)**
* Manage OS and third-party patching using JAMF
* Define and deploy patch policies and schedules
* Monitor patch compliance and remediation
* Troubleshoot patch deployment failures
**Policy \& Configuration Management**
* Create and manage:
* Configuration profiles (Wi-Fi, VPN, security settings)
* Restrictions and compliance policies
* Integrate with:
* Apple Business Manager (ABM)
* Identity providers (Azure AD / Okta)
* Ensure alignment with security baselines
**Incident \& Problem Management**
* Act as L2 resolver for:
* Device enrollment failures
* Application deployment issues
* Patch failures
* Policy conflicts
* Perform root cause analysis for recurring issues
* Escalate to L3/vendor with proper logs when required
**Automation \& Scripting**
* Use scripting for automation:
* Bash / Shell scripting (primary for macOS)
* Basic Python (good to have)
* Automate:
* Application deployments
* Device configurations
* Remediation tasks
**Compliance, Reporting \& Documentation**
* Generate reports on:
* Device compliance
* Patch status
* Application deployment success
* Maintain SOPs, runbooks, and knowledge base
* Support audit requirements
**Collaboration \& Support**
* Work with L1 team for triage improvements
* Collaborate with:
* Security teams (compliance \& policies)
* Identity teams (SSO, conditional access)
* Provide clear communication to end users and stakeholders
**Required Skills \& Qualifications**
**Technical Skills (Core)**
* Strong hands-on experience in:
* **JAMF Pro administration**
* macOS device management
* iOS/iPadOS device management (MDM)
* Good understanding of:
* Apple Business Manager (ABM)
* Automated Device Enrollment (DEP)
* Apple Volume Purchase Program (VPP / Apps \& Books)
**Packaging \& Scripting**
* Application packaging:
* PKG / DMG
* Scripting:
* Bash / Shell (mandatory for macOS support mindset)
**Integration Knowledge**
* Identity integration:
* Azure AD / Okta (preferred)
* Basic understanding of:
* Certificates, profiles, and device trust
**Process Knowledge**
* ITIL processes:
* Incident, Problem, Change Management
* Experience in patch cycles and compliance reporting
**Soft Skills**
* Strong troubleshooting mindset (must understand Apple ecosystem behavior)
* Clear communication with global users
* Attention to detail (Apple policies can be strict and sensitive)
**Experience \& Education**
* 3--6 years of experience in Apple endpoint / JAMF support
* Bachelor's degree in IT or related field
* Certifications (good to have):
* JAMF 100/200
* Apple Device Support
**Key Performance Indicators (KPIs)**
* Device compliance rate (%)
* Patch compliance (macOS \& iOS)
* Application deployment success rate
* Incident resolution time (MTTR)
* Reduction in repeat issues
* User experience / CSAT