RapidAPI Daily International Jobs
Endpoint Solutions L3
Infinite Computer Solutions
The **Endpoint Solutions L3** is a senior technical engineer responsible for the design, support, optimization, and day-to-day operation of enterprise endpoint services, including **Windows (SCCM/Intune), Apple (JAMF/macOS/iOS), VDI (Citrix/AWS), and...
Job description
**Key Responsibilities**
Technical Leadership \& Delivery
- Own and support enterprise endpoint technologies across Windows, Apple, VDI, and Print Services.
- Act as the primary L3 escalation point for complex technical issues.
- Lead troubleshooting, incident resolution, upgrades, migrations, and service improvements.
- Ensure adherence to SLAs, security standards, and operational best practices.
Engineering \& Automation
- Develop and maintain automation using PowerShell and endpoint management tools.
- Standardize patching, application packaging, deployments, and endpoint configurations.
- Drive modernization initiatives such as Intune-first management, Apple zero-touch deployments, and cloud-based VDI solutions.
Incident \& Problem Management
- Lead technical response for critical incidents (P1/P2).
- Perform root cause analysis (RCA) and implement preventative measures.
- Collaborate across teams to ensure timely issue resolution and service continuity.
Team Development \& Stakeholder Support
- Mentor and provide technical guidance to L1 and L2 engineers.
- Support client-facing discussions, service reviews, and technical reporting.
- Contribute to continuous improvement initiatives and operational excellence.
**Required Qualifications**
Experience
- 8-11 years of experience in Endpoint, EUC, Infrastructure, or Workplace Technology environments.
- Minimum 2 years in a senior engineer or technical lead role.
- Proven experience managing enterprise-scale endpoint environments.
Technical Skills
- Strong hands-on expertise with:
- Microsoft Intune and SCCM
- JAMF and Apple device management
- Citrix VDI (CVAD/DaaS) and AWS WorkSpaces/AppStream
- Active Directory, Group Policy (GPO), and endpoint security
- Azure AD / Entra ID
- Advanced PowerShell scripting and automation skills.
- Solid understanding of networking fundamentals and hybrid cloud environments.
Process \& Governance
- Strong knowledge of ITIL processes (Incident, Problem, Change, and Service Management).
- Experience with SLA management, CAB reviews, compliance, and audit requirements.