Remote Solutions Engineer, SMB

Job description

We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Solutions Engineer supporting Small and Medium-sized Businesses (SMB), you’ll be a trusted technical advisor who helps customers understand how 1Password can address their security and access challenges.

You’ll partner with Account Executives across fast-paced sales cycles, lead technical discovery and proof-of-value (POV) engagements, and connect customer needs to solutions across identity, applications, endpoints, and secrets automation. Your work will help make it easier for businesses and individuals to stay safer online, supporting 1Password’s vision of a safer, simpler digital future for everyone. Reporting to the Manager, Sales Engineering - SMB, this role is based remotely in the United States or Canada.

How we’re using AI today Across GTM, we’re transforming the way we work with AI. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.

Bring at least two years of experience in a technical, customer-facing role, ideally in business-to-business (B2B) software as a service (SaaS) or a similar environment.

Prioritize effectively, manage competing responsibilities, and maintain quality in a fast-paced, high-volume sales environment.Demonstrate curiosity, sound problem-solving skills, and the ability to work independently and collaboratively in a remote-first team. Understand developer and DevSecOps workflows, including Continuous Integration/Continuous Delivery (CI/CD), containers, cloud infrastructure, service accounts, and application programming interface (API) credentials. Familiarity with platforms such as HashiCorp Vault, CyberArk, BeyondTrust, Delinea, GitHub Actions, GitLab CI, Jenkins, CircleCI, Docker, Kubernetes, Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure is helpful. Serve as the primary technical advisor for SMB sales opportunities, partnering with Account Executives to provide practical guidance throughout the sales cycle.Lead technical discovery with stakeholders including IT administrators, security leaders, developers, DevOps teams, and Chief Information Security Officers (CISOs).Demonstrate and position Endpoint Privilege Management (EPM), Software as a Service (SaaS) Manager, and Device Trust as an integrated solution that helps reduce risk across users, applications, and devices.Run POV engagements that validate customer success criteria, including use cases involving developer environments, cloud-native workloads, automation, and artificial intelligence (AI) workflows.Help customers evaluate solutions in competitive situations involving Privileged Access Management (PAM) vendors, secrets management tools, and SaaS security platforms.Collaborate with Sales Enablement, Product, Marketing, Support, and Customer Experience to improve demos, playbooks, enablement resources, and customer-facing education. Some travel may be required for select industry events and team offsites. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. The annual base salary for this role is between $71,000 CAD and $99,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required.

This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.

Generous PTO policy Retirement matching program Free 1Password account Community Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form .