Product Manager-Client Platform Multi-Factor Authentication, Vice President

Job description

Authentication (MFA) across our client digital channels. This leader will define strategy, drive execution, and partner across engineering, cybersecurity, risk, fraud, design, and channel product teams to deliver secure, resilient, and user-friendly authentication experiences. The VP will balance security posture, regulatory expectations, and client experience outcomes while enabling scalable platform capabilities for web and mobile. About Morgan Stanley Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. Morgan Stanley is committed to helping its employees build meaningful careers and we strive to be a place for people to learn, achieve and grow. Department Overview In the Wealth Management division, we help people, businesses and institutions build, preserve, and manage wealth so they can pursue their financial goals Wealth Management (WM) Platforms manages industry-leading platforms, across all WM channels and client segments, to provide a unified digital experience, unlock growth, and deliver efficiencies for Advisors, Clients, and Institutions. WM Platforms consists of ten sub-teams including: Field Experience & Platforms, Digital Client Experience & Platforms, Workplace Platforms, Automation & Workflow, Digital Trading & Investing, Generative AI, UX Design & Research, Strategy & Execution, WM Platforms Risk, and the Chief Operating Office. What you’ll do in the role: Roadmap & Strategy · Own the MFA product vision, multi-year roadmap, and quarterly delivery plans across web and mobile platforms. · Define target-state authentication journeys (enrollment, step-up, recovery, device binding, trusted devices) aligned to security and client experience goals. · Establish a capability-based roadmap (e.g., authenticator apps, push, FIDO2/WebAuthn, OTP, risk-based step-up, backup factors) and drive adoption across channels. Delivery & Execution · Translate strategy into epics/features with clear acceptance criteria, measurable outcomes, and release plans. · Lead cross-functional execution with engineering and architecture; manage dependencies across identity, session management, device intelligence, fraud, and customer support tooling. · Drive disciplined product rituals: discovery, prioritization, backlog management, release readiness, and post-launch measurement. Risk, Controls, and Compliance Partnership · Partner with Technology, Fraud Operations, Chief Data Office/Risk, Legal/Compliance, and Internal Audit to ensure MFA capabilities meet internal control standards and external regulatory expectations. · Own product documentation and artifacts required for governance (e.g., risk assessments, control mappings, exception handling, and change approvals). Client Experience & Adoption · Optimize MFA experiences to reduce friction while maintaining strong security (e.g., minimizing unnecessary prompts, improving recovery flows, accessibility). · Partner with UX research/design to validate journeys and reduce drop-off during enrollment and step-up challenges. · Coordinate communications and change management with channel teams and client service organizations. Metrics & Continuous Improvement · Define and track KPIs including MFA enrollment rate, challenge success rate, authentication latency, fraud loss reduction, account takeover indicators, help-desk contact drivers, and recovery completion rates. · Use data to prioritize improvements and quantify risk reduction and experience gains. Stakeholder Management · Serve as the primary product point of contact for MFA across channel product teams, engineering, cybersecurity, and operations. · Present roadmap, tradeoffs, and progress to senior stakeholders; drive alignment on priorities and funding. Required Qualifications · 5-7 years of product management experience, including ownership of platform capabilities used by multiple applications/teams. · Demonstrated experience delivering authentication, identity, security, fraud, or risk-related products in a regulated environment (financial services strongly preferred). · Strong understanding of MFA concepts and common methods (e.g., push, OTP, authenticator apps, device binding, FIDO2/WebAuthn) and the tradeoffs between security and usability. · Proven ability to lead cross-functional delivery with engineering, architecture, and security partners. · Excellent written and verbal communication skills; comfortable presenting to senior leadership. · Strong analytical skills with experience defining metrics and using data to drive prioritization. Preferred Qualifications · Experience with risk-based / adaptive authentication and device intelligence signals. · Familiarity with identity standards and protocols (e.g., OAuth/OIDC, SAML) and modern authentication patterns. · Experience improving account recovery, step-up authentication, and customer support tooling for identity issues. · Background in mobile security patterns (secure enclaves/biometrics integration concepts) and web security considerations. Core Competencies · Product strategy and roadmap ownership · Security-by-design mindset with pragmatic delivery focus · Stakeholder influence and governance navigation · Data-driven decision-making and experimentation · Operational excellence (resiliency, monitoring, incident readiness) WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Expected base pay rates for the role will be between $110,000 and $190,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences. For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo. At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values. Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions—and in the ability of capital to work for the benefit of all society. What We Do