Digital Workplace Experience Specialist
AB MAURI FOOD INC
POSITION TITLE: DIGITAL WORKPLACE EXPERIENCE SPECIALIST REPORTS TO: INFRASTRUCTURE MANAGER DIVISION: ABMNA FLSA STATUS: EXEMPT DEPARTMENT: IT GRADE: 5 POSITION OBJECTIVE: This role will focused on delivering a seamless, modern associate experience by...
Job description
RESPONSIBILITES:
Associate Support & Experience
Deliver proactive support for associates across devices, applications, and digital workplace tools
Troubleshoot Microsoft 365, Teams, SharePoint, and conference room technology
Advocate for associates when working with the help desk and reducing friction points.
Device & Technology Management
Manage the lifecycle of laptops, mobile devices, and collaboration software
Optimize conference room systems and building access systems
Monitor device performance, compliance, and security
Digital Productivity and Collaboration Tools
Configure, maintain, and enhance usage of Microsoft 365 tools and AI
Build and Maintain SharePoint sites, Teams channels, and digital knowledge bases
Partner with business to design solutions that streamline processes and reduce manual work
Automation & Continuous Improvement
Provide coaching and group workshops to improve digital productivity
Identify opportunities to automate repetitive tasks using tools within the M365 suite
Work with the Support Desk to identify areas of improvement and improving SLA times
A COMBINATION OF
THE LISTED SKILLS AND
KNOWLEDGE IS
PREFERRED
Experience working on product rollouts to ensure smooth adoption
Experience acting as a liaison between technical support desk and associates to translate needs into actionable solutions
3 years in a support desk role or 1 year leading a support desk team
Strong analytical skills to identify root cause and solution readiness
Familiarity with device provisioning methods
Ability to influence others to make the user experience optimal
Ability to work cross-functionally and manage multiple priorities effectively.
Working knowledge of Microsoft CoPilot
High Positive Energy and Associate Focused mindset is required
Additional Requirements:
Strong problem-solving skills and attention to detail.
Ability to drive change and influence stakeholders at various levels within the organization.
WORKING CONDITIONS
Normal office environment.
Hybrid Schedule
OTHER FACTORS
Some travel required, 15%