Digital Workplace Experience Specialist
AB Mauri North America
Position Title Digital Workplace Experience Specialist Reports To Infrastructure MAnager Division ABMNA FLSA Status EXEMPT Department IT Grade 5 Position Objective This role will focused on delivering a seamless, modern associate experience by supporting...
Job description
Responsibilites
Associate Support & Experience
Deliver proactive support for associates across devices, applications, and digital workplace toolsTroubleshoot Microsoft 365, Teams, SharePoint, and conference room technologyAdvocate for associates when working with the help desk and reducing friction points.
Device & Technology Management
Manage the lifecycle of laptops, mobile devices, and collaboration softwareOptimize conference room systems and building access systemsMonitor device performance, compliance, and security
Digital Productivity and Collaboration Tools
Configure, maintain, and enhance usage of Microsoft 365 tools and AIBuild and Maintain SharePoint sites, Teams channels, and digital knowledge basesPartner with business to design solutions that streamline processes and reduce manual work
Automation & Continuous Improvement
Provide coaching and group workshops to improve digital productivityIdentify opportunities to automate repetitive tasks using tools within the M365 suiteWork with the Support Desk to identify areas of improvement and improving SLA times
Qualifications
A COMBINATION OF
The Listed Skills And
KNOWLEDGE IS
Preferred
Experience working on product rollouts to ensure smooth adoptionExperience acting as a liaison between technical support desk and associates to translate needs into actionable solutions3 years in a support desk role or 1 year leading a support desk teamStrong analytical skills to identify root cause and solution readinessFamiliarity with device provisioning methodsAbility to influence others to make the user experience optimalAbility to work cross-functionally and manage multiple priorities effectively.Working knowledge of Microsoft CoPilotHigh Positive Energy and Associate Focused mindset is requiredAdditional Requirements:Strong problem-solving skills and attention to detail.Ability to drive change and influence stakeholders at various levels within the organization.
working conditions
Normal office environment. Hybrid Schedule
Other Factors
Some travel required, 15%