Digital Workplace Experience Specialist
AB Mauri North America
ObjectiveThis role will focused on delivering a seamless, modern associate experience by supporting end users, managing devices, and optimizing digital productivity tools such as CoPilot, SharePoint, Teams, Office applications, and conference room...
Job description
Position TitleDigital Workplace Experience Specialist
Reports ToInfrastructure MAnager
DivisionABMNA
FLSA StatusEXEMPT
DepartmentIT
Grade5
PositionObjective
This role will focused on delivering a seamless, modern associate experience by supporting end users, managing devices, and optimizing digital productivity tools such as CoPilot, SharePoint, Teams, Office applications, and conference room technologies. The role focuses on empowering employees through intuitive solutions, targeted training, and thoughtful application support that elevate efficiency and engagement across the organization.
ResponsibilitesAssociate Support & ExperienceDeliver proactive support for associates across devices, applications, and digital workplace toolsTroubleshoot Microsoft 365, Teams, SharePoint, and conference room technologyAdvocate for associates when working with the help desk and reducing friction points.Device & Technology ManagementManage the lifecycle of laptops, mobile devices, and collaboration softwareOptimize conference room systems and building access systemsMonitor device performance, compliance, and securityDigital Productivity and Collaboration ToolsConfigure, maintain, and enhance usage of Microsoft 365 tools and AIBuild and Maintain SharePoint sites, Teams channels, and digital knowledge basesPartner with business to design solutions that streamline processes and reduce manual workAutomation & Continuous ImprovementProvide coaching and group workshops to improve digital productivityIdentify opportunities to automate repetitive tasks using tools within the M365 suiteWork with the Support Desk to identify areas of improvement and improving SLA timesQualificationsA COMBINATION OFThe Listed Skills AndKNOWLEDGE ISPreferredExperience working on product rollouts to ensure smooth adoptionExperience acting as a liaison between technical support desk and associates to translate needs into actionable solutions3 years in a support desk role or 1 year leading a support desk teamStrong analytical skills to identify root cause and solution readinessFamiliarity with device provisioning methodsAbility to influence others to make the user experience optimalAbility to work cross-functionally and manage multiple priorities effectively.Working knowledge of Microsoft CoPilotHigh Positive Energy and Associate Focused mindset is requiredAdditional Requirements:Strong problem-solving skills and attention to detail.Ability to drive change and influence stakeholders at various levels within the organization.working conditionsNormal office environment.Hybrid ScheduleOther FactorsSome travel required, 15%