Desktop Engineer

Job description

The ideal candidate will have a strong background supporting Windows environments, endpoint management platforms, desktop security technologies, and enterprise device deployments. This individual will work closely with internal stakeholders, technical teams, and end users while serving as a subject matter expert for desktop engineering initiatives and operational improvements.

Primary Responsibilities

Provide advanced support and technical guidance for escalated endpoint, operating system, hardware, and peripheral-related issues

Serve as an escalation resource for complex desktop and endpoint support incidents

Develop and maintain technical documentation, knowledge base articles, and operational procedures

Administer and support enterprise endpoint management and device deployment platforms

Manage operating system updates, software deployments, patching activities, and endpoint lifecycle processes

Lead desktop engineering initiatives and technology implementation projects from planning through deployment

Evaluate and recommend technologies that improve endpoint performance, security, and user experience

Support enterprise endpoint security initiatives and vulnerability remediation efforts

Develop automation solutions and scripting enhancements to improve operational efficiency

Partner with cross-functional IT teams to ensure reliable desktop infrastructure and device management services

Monitor, troubleshoot, and optimize endpoint platforms and supporting technologies

Assist with project planning, change management activities, testing efforts, and user communications

Required Background

Associate's degree in Computer Science, Information Technology, or a related field preferred

10+ years of experience supporting enterprise desktop environments with increasing technical responsibility

Extensive experience supporting Microsoft Windows operating systems and enterprise endpoint hardware

Strong background administering endpoint management, software deployment, and device configuration platforms

Experience supporting enterprise security tools, remote access solutions, and endpoint protection technologies

Experience managing operating system upgrades, software packaging, patch management, and deployment initiatives

Working knowledge of enterprise infrastructure technologies, including directory services, server administration, and systems management tools

Experience supporting large-scale desktop engineering projects within complex business environments

Skills & Qualifications

Excellent customer service and end-user support skills

Strong troubleshooting, analytical, and problem-solving abilities

Experience developing scripts and automation solutions to streamline operational tasks

Ability to manage multiple priorities and complex technical projects simultaneously

Strong understanding of IT service management and change management best practices

Excellent written and verbal communication skills

Ability to collaborate effectively with technical and non-technical stakeholders

Strong documentation, process improvement, and knowledge-sharing capabilities

Self-motivated with the ability to work independently and drive initiatives to completion

Comfortable supporting occasional evening maintenance activities and project implementations

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.