MSP IT Systems Engineer Level III

Job description

In this role you will:

· Provide advanced technical support to customers and internal teams for complex issues across networks, servers, endpoints, Microsoft 365/O365, Azure, and related systems.

· Design, implement, and document customer network infrastructure, including firewalls, switches, wireless, VLANs, VPNs, routing, and secure remote access.

· Lead or assist with customer infrastructure projects such as network deployments, firewall replacements, wireless upgrades, server migrations, Microsoft 365 improvements, Azure/Entra ID configuration, and security hardening.

· Administer and support Microsoft 365/O365, Azure, and Entra ID environments, including Exchange Online, SharePoint, OneDrive, Teams, licensing, user lifecycle management, identity management, MFA, conditional access, groups, role-based access, and security settings.

· Serve as a key escalation resource for 1st and 2nd level support teams by resolving complex issues, improving documentation, and creating repeatable solutions that strengthen service delivery.

· Provide proactive technical guidance to customers, helping them prevent future issues, improve security posture, and plan for technology upgrades.

· Stay current on networking, Microsoft cloud, cybersecurity, and managed services technologies to help ABS deliver modern, secure, and effective solutions.

· Assist with other duties, projects, or team needs as appropriate.

To be successful in this role, you will need:

· 5+ years of experience in a managed service provider, systems engineering, network engineering, or similar IT environment.

· High school diploma or equivalent required.

· Strong experience designing, implementing, troubleshooting, and documenting customer network infrastructure.

· Strong working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, routing, switching, wireless networking, firewalls, network segmentation, and related network equipment.

· Experience administering Microsoft 365/O365, Azure, and Entra ID environments, including Exchange Online, SharePoint, OneDrive, Teams, licensing, identity management, MFA, conditional access, groups, role-based access, and security settings.

· Strong understanding of IT infrastructure, including servers, endpoints, cloud services, backups, cybersecurity, and monitoring tools.

· Understanding of cybersecurity principles and best practices, including least privilege, secure remote access, endpoint protection, email security, and Microsoft cloud security controls.

· Excellent problem-solving, analytical, documentation, and communication skills.

· Valid NYS driver’s license, acceptable driving record, and reliable transportation for customer site visits.

· Ability to work independently, manage priorities, and communicate clearly with both technical and non-technical customers in a fast-paced environment.

Preferred qualifications:

· Associate or bachelor’s degree in information technology, networking, cybersecurity, or a related field.

· Relevant certifications such as CompTIA Network+, Security+, Microsoft 365, Azure, Fortinet, Cisco, Ubiquiti, or similar.

· Familiarity with network monitoring, diagnostic, and documentation tools such as SNMP, Wireshark, RMM platforms, PSA systems, and IT documentation systems.

· Experience working in a managed service provider or customer-facing technical support environment.

For your hard work you will be rewarded with:

Competitive salary ($80,000-$105,000 DOE)

Remote/in-person work environment

Health, dental, and vision insurance

401(k) plan

Professional development opportunities

Friendly and collaborative work culture

Pay: $80,000.00 - $105,000.00 per year

Benefits:

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Retirement plan

Vision insurance

Application Question(s):

Do you have a valid NYS driver's license and reliable transportation? (if relocating out of state, please mark YES for this question)

Describe your experience designing and supporting network infrastructure (firewalls, VLANs, VPNs, routing) and administering Microsoft 365, Azure, or Entra ID environments.

This is a hybrid role in the Watertown/Syracuse, NY area, with customer site visits required. Is traveling around this area a problem?

Experience:

MSP/Systems/Network Engineering: 5 years (Preferred)

Work Location: Hybrid remote in Watertown, NY 13601