Desktop Support Engineer – End User Computing (EUC) Support

Job description

Essential duties for the position include, but are not limited to the following:

Good experiences in mobile device management along with desktopProvide onsite support to Authorized Users with operational and technical support and to meet specified SLAsResolve incidents and problems associated with EUC equipmentPerform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the futureSupport Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segmentsProvide repair and maintenance for mobile devicesInstall, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)Provide software break/fix services and replacement of non-warranty assets for end usersProvide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP outputProvide VIP/White-glove, executive level supportProvide warranty and break/fix support for networked printersConfigure and support end users on mobile computing platformsProvide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.Create, change and remove printer configurations and queues based on requests and in accordance with SLAsProvide on-site hardware support for general troubleshooting and problems for end user computing technologiesProvide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.Utilize problem management database and systems to track and report on customer calls and requests.Communicate technical information to technical and non-technical team and customers.Support/Troubleshoot Win10 OS and O365.Conference device supportSCCM client end installation and troubleshooting knowledgeNice to have ServiceNow experience.100% onsite – working from client office location.Other Deskside support services as required.Additional duties may be required based on business needs.The aforementioned duties may also be changed based on business needs.JOB REQUIREMENTS/QUALIFICATIONS

Requires 3+ years of related work experienceSound knowledge of imaging tools (Ghost, MDT)Sound knowledge of data backup and recovery tools (USMT)Installing, upgrading, and migrating to Windows10Deploying Windows 10 in large enterprisesConfiguring hardware and applicationsConfiguring network connectivityConfiguring access to resourcesConfiguring mobile computingMonitoring and maintaining systems that run Windows 10Configuring backup and recovery optionsCertifications:

A+ CertificationPay: $23.00 - $25.00 per hour

Benefits:

401(k)401(k) matchingDental insuranceHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceWork Location: In person