Desktop Support Engineer – End User Computing (EUC) Support

Job description

Essential duties for the position include, but are not limited to the following:

Good experiences in mobile device management along with desktop

Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs

Resolve incidents and problems associated with EUC equipment

Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future

Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments

Provide repair and maintenance for mobile devices

Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)

Provide software break/fix services and replacement of non-warranty assets for end users

Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output

Provide VIP/White-glove, executive level support

Provide warranty and break/fix support for networked printers

Configure and support end users on mobile computing platforms

Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.

Create, change and remove printer configurations and queues based on requests and in accordance with SLAs

Provide on-site hardware support for general troubleshooting and problems for end user computing technologies

Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.

Utilize problem management database and systems to track and report on customer calls and requests.

Communicate technical information to technical and non-technical team and customers.

Support/Troubleshoot Win10 OS and O365.

Conference device support

SCCM client end installation and troubleshooting knowledge

Nice to have ServiceNow experience.

100% onsite – working from client office location.

Other Deskside support services as required.

Additional duties may be required based on business needs.

The aforementioned duties may also be changed based on business needs.

JOB REQUIREMENTS/QUALIFICATIONS

Requires 3+ years of related work experience

Sound knowledge of imaging tools (Ghost, MDT)

Sound knowledge of data backup and recovery tools (USMT)

Installing, upgrading, and migrating to Windows10

Deploying Windows 10 in large enterprises

Configuring hardware and applications

Configuring network connectivity

Configuring access to resources

Configuring mobile computing

Monitoring and maintaining systems that run Windows 10

Configuring backup and recovery options

Certifications:

A+ Certification

Pay: $23.00 - $25.00 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Work Location: In person