SCCM Engineer

Job description

* Contractor will need to complete DAS application/Car Use Agreement and Fuel

Pin -Contractor will use state fleet vehicle for travel.

Essential Functions and Responsibilities

* Regional Technical Support & Coordination (35%)

1.

2. No overnight travel required

3.

4.

* Endpoint Management & Automation (25%)

1.

2.

3.

* Maintain comprehensive inventory documentation within the ITSM system.Service

Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central.

Powershell

* Application & Productivity Support (20%)

1.

2.

3.

* Network Infrastructure & Connectivity (10%)

1. Cisco and Meraki

2.

3.

* Administration & Compliance (10%)

1.

2.

3. PRN - infrequent

Requirements

* Mobility: Ability to travel to various sites within the CRSA region of Iowa.

Contractor will need to enter into a car use agreement with DAS.

* Availability: Participation in an on-call rotation as necessary to support

critical business functions.

* Technical Literacy: Proficiency in ITSM systems, scripting for automation,

and network hardware configuration.

* Endpoint Management: Ability to manage, patch, and maintain computer

hardware, firmware, and peripherals (printers, scanners, etc.).

* Network Admin: Proficiency in installing & config physical networking

equipment and monitoring Wide Area Network or external communication

circuits.Hands on installation; providing troubleshooting information to

networking and server administrators; MS Teams phone experience may be of

value

* Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues

for IT-specific systems and integrated components

* ITSM Proficiency: Experience using IT Service Management (ITSM) systems for

inventory tracking, ticket management, and knowledge base documentation.

Skills:

Automation, Business Support, Cisco Network Systems, Computer Firmware, Computer Maintenance, Customer Support/Service, Document Scanners, Documentation, Driver's License, Hardware Configuration Management, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Inventory Management, Knowledge Base, Literacy, Microsoft Windows Phone, Network Administration/Management, Network Configuration Management, Network Connectivity, Network Monitoring, Network System Hardware, On Call, Peripheral Hardware, Printers, Scripting (Scripting Languages), Software Patches, System Center Configuration Manager (SCCM), Systems Administration/Management, Technical Support, Vehicle Fleets, Wide Area Network (WAN), Willing to Travel, Windows PowerShell

About the Company:

American Technology Consulting