Lead Endpoint Support Engineer

Job description

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience.Microsoft certifications (e.g., Modern Desktop Administrator, Endpoint Administrator Associate) strongly preferred.Security certifications (e.g., Security+) a plus.6+ years of experience in endpoint engineering, desktop support, or end user computing, including 2+ years in a lead or supervisory role.Hands-on experience managing endpoints with Microsoft Intune, including device compliance, configuration profiles, and application deployment.Experience with Microsoft Defender for endpoint security, threat detection, and response.Experience evaluating and supporting Desktop-as-a-Service (DaaS) or virtual desktop infrastructure (VDI) solutions.Proven experience supporting a distributed environment with corporate offices and multiple branch or retail locations.Demonstrated experience managing vendors, contracts, and hardware/software procurement.Experience with Windows OS deployment, imaging, and patch management tools.Strong leadership, coaching, and team management skills.Excellent troubleshooting and problem-solving skills across hardware, software, and network-related endpoint issues.Strong vendor management and negotiation skills.Excellent communication skills, with the ability to support both technical and non-technical stakeholders.Ability to manage competing priorities across corporate and branch locations in a fast-paced environment.Customer-service oriented mindset with a focus on end user experience.