IT Systems Engineer, Client Platform Engineer

Job description

You’ll own that platform end to end: the infrastructure underneath the MDM, the configuration on top of it, the patching and software pipelines that keep thousands of devices patched and secure, and the telemetry that tells us what is actually true on every device. You’ll build zero touch provisioning that turns a sealed box into a productive machine on day one, manage rapid patching enforcement schedules while maintaining a good user experience, and build automation and Claude-driven workflows to eliminate operational toil. The role sits at the intersection of security and developer experience: working with Security teams on hardening, compliance controls, and detection and response, and with developer and infrastructure teams to make sure controls don't get in the way of getting work done.

It also lays the groundwork for access decisions based on device trust.

If you think of “100% compliant” as a claim to audit rather than a fact to report, you’ll fit right in. The team is deliberately lean and runs with high autonomy. You’ll help define the endpoint roadmap, make architecture decisions, and own the platform every Anthropic employee’s work runs on. Your work will directly shape how we scale to AI Safety Level 4 and beyond.

Responsibilities

Own endpoint configuration as code: author, review, test, and progressively roll out MDM policies, configuration profiles, and remediation scripts across macOS, Windows, and mobile, with canary stages and rollback built inOperate the MDM platform itself as a production service, including infrastructure as code, observability, upgrades, and incident responseBuild patch management automation with rapid enforcement timelines while maintaining good user experienceDesign zero touch provisioning that turns a sealed box into a productive machine on day oneRun software distribution for the fleet, including managed app distribution for mobile devicesTurn fleet telemetry into policy, dashboards, and early drift warnings, and build automation with Claude that removes operational toilPartner with Corporate Security on endpoint hardening, binary authorization, and compliance controlsServe as the deep escalation tier for endpoint issues IT Operations can’t resolve

You may be a good fit if you

Have 8+ years building secure IT systems in complex environments, or for Staff level, have led projects spanning multiple teams that changed how an organization operatesHave managed endpoint fleets of thousands of macOS and Windows devices through a modern MDMTreat endpoint configuration as code and have moved past clicking in consoles, whether through scripted deployments or full GitOpsGo deep on one platform (macOS internals such as launchD, configuration profiles, TCC, and system extensions, or Windows internals such as CSPs, the registry, PowerShell, and BitLocker) and are genuinely hands on with the otherExcel at solving ambiguous problems with multiple stakeholdersCommunicate technical concepts clearly to any audienceView IT Engineering as requiring product engineering rigorSuccessfully deliver complex projects from conception to productionWrite clear documentation as a natural part of your workflow

Strong candidates may also

Have operated an MDM or device management platform as a service, not only consumed one as SaaSHave worked with open source endpoint and device management toolingHave built automated, progressive rollout systems with promotion gated on telemetryHave experience running infrastructure as code in a public cloudHave managed a mixed fleet across macOS, Windows, and mobile, with real depth on at least one platformBring proficiency in Swift or Go for building endpoint toolsHave used LLMs to automate operational work, or are excited to make Claude a teammate

Technical Skills

Python, shell scripting, and PowerShellmacOS or Windows internals (depth on one, working knowledge of the other)Querying live device state at fleet scaleModern MDM platforms (Jamf, Intune, Workspace ONE, or equivalent)GitOps, CI/CD for configuration management, and infrastructure as codePublic cloud fundamentals (containers, managed databases, CDN, monitoring)Device lifecycle automation (zero touch enrollment, patching, software distribution)Endpoint security fundamentals

Annual Salary

$325,000 — $360,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.