Senior Desktop JAMF L3 Engineer

Job description

Experience Required: 6-8

Job Description:

Highly skilled JAMF L3 Engineer to manage, support, and optimize enterprise Client device management environments. The ideal candidate will possess strong expertise in JAMF Pro, macOS administration, endpoint security, automation, and enterprise mobility management (EMM/UEM) solutions. The role requires advanced troubleshooting capabilities, architecture knowledge, and experience supporting large-scale Client deployments.

SKILLS_REQUIRED

•3+ years of hands-on JAMF Pro administration experience.

•Strong macOS administration and troubleshooting experience.

•Experience with Client Business Manager (ABM).

•Experience with JAMF Pro deployment and integration.

•Knowledge of enterprise endpoint management and device security.

•Experience in software packaging and patch management.

•Strong scripting skills (Bash/Shell/Python).

•Experience with Active Directory, Azure AD/Entra ID, LDAP, and SSO.

•Knowledge of ITIL processes (Incident, Change, Problem Management).

•Experience with Client Intune and co-management.

•Knowledge of Okta, Client Defender, CrowdStrike, or related security platforms.

•Experience in cloud technologies and MDM/UEM ecosystems.

•Understanding compliance frameworks such as SOC, ISO 27001, HIPAA, or PCI-DSS."

Experience required: 3+

Manage| maintain| and support enterprise desktop environments across the organization.Design| deploy| and administer Windows operating systems and desktop infrastructure.Perform software installation| configuration| upgrades| and patch management.Package| deploy| and manage applications using SCCM| Intune| and Endpoint Manager.Develop and maintain PowerShell scripts for automation and system administration tasks.Troubleshoot and resolve desktop hardware| software| operating system| and application issues.Administer endpoint security solutions| including Client Defender and BitLocker.Configure and manage Active Directory (AD) and Azure Active Directory (Azure AD) environments.Support Virtual Desktop Infrastructure (VDI) platforms such as Citrix| Azure Virtual Desktop (AVD)| and Client Horizon.Monitor desktop performance and implement improvements to enhance user experience.Ensure compliance with organizational security policies and IT standards.Collaborate with infrastructure| network| security| and application teams to resolve complex issues.Manage software distribution| operating system deployments| and device lifecycle management.Provide Level 2/Level 3 technical support for end-user computing environments.Troubleshoot networking issues related to DNS| VPN| DHCP| and connectivity.Maintain asset inventory and configuration management records.Create and maintain technical documentation| knowledge base articles| and operational procedures.Participate in system upgrades| migrations| and desktop transformation initiatives.Support disaster recovery and business continuity activities related to end-user computing.Work within Agile and ITIL frameworks to ensure efficient service delivery.Company Benefits & Culture

• Inclusive and diverse work environment

• Opportunities for professional growth and development

• Comprehensive health and wellness benefits

Remote

Skills:

Administrative Skills, Agile Programming Methodologies, Automation, Bash Scripting, Citrix Product Family, Cloud Computing, Computer Security, Computer Systems, Configuration Management, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Environments, Desktop Hardware, Desktop PC, Desktop Virtualization, Disaster Recovery, Distribution Management, Ecosystems, Endpoint Security, Enterprise Applications, Enterprise Endpoint, HIPAA (Health Insurance Portability and Accountability Act), Help Desk, ISO (International Organization for Standardization), ITIL (IT Infrastructure Library), Identify Issues, Inventory Management, Knowledge Base, LDAP (Lightweight Directory Access Protocol), Mac Operating System, Maintain Compliance, Manufacturing Data Management, Microsoft Active Directory, Microsoft Windows Azure, Microsoft Windows System Administration, Network Administration/Management, Operating Systems, Operations Processes, PCI-DSS, Performance Analysis, Performance Management, Problem Solving Skills, Python Programming/Scripting Language, Records Management, Scripting (Scripting Languages), Security Compliance, Security Infrastructure, Service Delivery, Single Sign-On (SSO), Software Distribution, Software Installation, Software Patches, System Center Configuration Manager (SCCM), Systems Administration/Management, Technical Support, Technical Writing, Unix Shell Programming, User Interface/Experience (UI/UX), VPN (Virtual Private Network), Windows PowerShell

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Artech LLC