MacOS Administrator / Jamf Pro Engineer

Job description

The role involves managing MacOS systems, implementing automated software deployments, ensuring OS and application patch compliance, and providing advanced technical support for enterprise Client devices.

Required Skills & Experience:4 6+ years of experience in MacOS administration and enterprise Client device management.Proven experience administering MacOS environments using Jamf Pro.Strong understanding of MacOS patch management, OS upgrades, and software update processes.Experience designing and implementing automated software deployment strategies.Hands-on experience managing Client iOS devices using Client Intune.Strong troubleshooting and problem-solving skills with attention to detail.Experience with Unix/Linux administration.Experience with FlexDeploy or similar deployment automation tools.Knowledge of Java performance monitoring tools such as:

JProbeJensorOptimizeITStrong communication skills with the ability to collaborate with IT teams and business stakeholders.Key Responsibilities:Administer and maintain MacOS systems using Jamf Pro.Ensure all managed Mac devices remain updated with the latest OS patches and security updates.Manage application lifecycle including installation, upgrades, and software compliance.Develop and maintain automated deployment workflows for software installations and updates.Optimize onboarding and provisioning processes for new Client devices.Provide Level 3 technical support for MacOS-related issues escalated from support teams.Monitor system health, security compliance, and endpoint management activities.Participate in weekly/monthly customer meetings and provide activity reports.Manage incident and service request tickets using ServiceNow or similar ITSM tools.Secondary Skills:Experience with Incident Management and Request Fulfillment processes.Knowledge of enterprise endpoint management best practices.Familiarity with ITIL processes and service management workflows.Experience supporting large-scale corporate Client environments.Company Benefits & Culture Inclusive and diverse work environmentOpportunities for professional growth and developmentComprehensive health and wellness benefits

Appreciate your quick response and please feel free to reach me out for any query you may have.

Thanks

Skills:

Administrative Skills, Apple Macs, Automation, Best Practices, Borland Optimizeit, Communication Skills, Computer Security, Customer Support/Service, Detail Oriented, Endpoint Security, Enterprise Applications, Enterprise Endpoint, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Java, Linux Administration, Mac Operating System, Maintain Compliance, Maintenance Services, Onboarding, Operating Systems, Performance Analysis, Problem Solving Skills, Process Management, Quest Software JProbe, Reporting Skills, Sales Management, Security Compliance, Security Patches, ServiceNow, Software Administration, Software Development Lifecycle (SDLC), Software Installation, Software Patches, Software Upgrades, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, Unix System Administration, iOS

About the Company:

Artech LLC