Desktop Engineer

Job description

role, you will troubleshoot hardware, software, and network issues, escalate complex problems, and ensure timely resolution to maintain optimal end-user productivity.Required Skills & QualificationsApplicants must be able to work directly for Artech on W2Proven experience as a Desktop Support Engineer or similar technical support roleStrong knowledge of Windows operating systems (Windows 10/11) and macOSExperience with Active Directory, group policies, and system management toolsPreferred Skills & QualificationsFamiliarity with common business applications such as Office 365, email clients, and collaboration toolsExperience in documenting troubleshooting steps and creating knowledge base articlesAbility to work collaboratively with L3 support and other IT teamsDay-to-Day ResponsibilitiesProvide second-level technical support to users across the organization for desktops, laptops, peripherals, and software applicationsDiagnose and resolve hardware, software, and network connectivity issues efficientlyPerform system maintenance, upgrades, and patch deployments on user devicesManage Active Directory tasks such as user account creation, password resets, and permissions managementInstall, configure, and troubleshoot operating systems (Windows, macOS) and common business applicationsAssist in onboarding and offboarding employees by preparing devices and access rightsMonitor and maintain IT asset inventory and ensure compliance with company policiesProvide remote and on-site support as requiredParticipate in IT projects and initiatives related to desktop supportCompany Benefits & CultureInclusive and diverse work environmentOpportunities for professional growth and developmentComprehensive benefits package