Endpoint Systems Specialist

Job description

as Tier 2 technical support within CSS, owns the software lifecycle

across campus endpoints, and ensures desktop systems are properly

imaged, updated, and integrated with university-wide

infrastructure. The Endpoint Systems Specialist works closely with

the team on hardware deployment and with MIS on integration

standards and is fully accountable within the ticketing system for

all assigned work.

ESSENTIAL FUNCTIONS:

Administer endpoint management platforms including Microsoft

Intune, and related solutions

Administer software updates and patches across campus endpoints

in coordination with university security standards

Manage and maintain integrations between desktop/endpoint

systems and university platforms

Track and maintain campus-wide software license inventory and

compliance under Director oversight

Implement desktop software in alignment with OIT requirements

and standards established by the Director

Coordinate with peer technician during hardware rollouts to

ensure imaging and software deployment are aligned

Provide Tier 2 technical support for software, systems, and

integration issues per SLAs

Log, track, and resolve all support work through ticketing

system with explicit SLA accountability

Support Director in planning desktop and software standards,

including participation in regular procurement planning cycle

Research and recommend software tools and system solutions

consistent with departmental scope and institutional mission

Evaluate hardware and software solutions for institutional

use.

Develop technical specifications for endpoint purchases.

Coordinate procurement of desktops, laptops, peripherals, and

related technology assets.

Maintain vendor relationships and assist with quote comparison

and purchasing recommendations.

Participate in budgeting and lifecycle replacement

planning.

Remain current on relevant technologies, software trends, and

best practices in higher education computing environments

Perform other duties as assigned

Required Qualifications:

QUALIFICATIONS REQUIRED:

Associate's degree in computer science or related field

Training or equivalent experience in computer networking

systems

Experience working in an educational setting

Experience with client-server architecture in a windows domain

environment.

REQUIRED LICENSE, CERTIFICATION, OR SPECIAL

CREDENTIALS: Preferred:

CompTIA A+

OTHER QUALIFICATIONS AND JOB REQUIREMENTS:

Knowledge of endpoint device management tools such as Intune,

Ninjaone, Barracuda RMM

Knowledge of Patch management lifecycle.

Knowledge with endpoint provisioning and deprovisioning in a

client-server architecture

WORKING CONDITIONS:

Must be able to remain in a stationary position for 65% of the

time

Frequently performs tasks that require moving self in different

positions in various environments including tight and confined

spaces

Frequently performs duties that require spending time in low

posture positions such as crawling, crouching, kneeling, and

stooping

Must be able to adjust or move objects up to 25 pounds in all

directions

Requires frequent communication

Frequently performs tasks that use repeating motions of the

wrists, hands, and/or fingers

Requires clarity of vision for frequent use of computers and

other technological devices

Salary Schedule:

Salary Band: P260To view salary schedules visit: https://www.athens.edu/human-resources/salary-schedule-tables/

Salary will be Commensurate with experience and

qualifications.

Special Instructions to Applicants

Unofficial transcripts should be from the college or university

which verifies qualifications for the position.

Note: Credential evaluations are needed for all

transcripts obtained outside the U.S. before uploading and

submitting an application. (Credential evaluators should provide

course-by-course evaluations and transcribed in English.)

Upon an offer of employment, official transcripts from all colleges

and universities attended must be submitted. Continued employment

is contingent upon receipt of transcripts from all colleges and

universities attended.

To be considered for this position please visit our web site and

apply on line at the following link: https://jobs.athens.edu/postings/search

About Athens State University

Located in historic Athens, Alabama, Athens State University offers

junior and senior-level coursework to community college graduates

and transfer students holding sufficient credits from other

institutions. Presently, over 3,100 students have selected Athens

State because of its neighborly environment where 50 majors and

degree programs are offered, with courses taught by a supportive

and exceptional faculty. Approximately 80% of the students are

enrolled in at least one online course. The typical student is a

working adult who commutes. Recently, the University was featured

in the 2015 Best Value Online College Rankings by OnlineU.org for

four online programs including computer science, accounting,

education and human resources. The University offers undergraduate

degree programs in Liberal Arts, Teacher Preparation, and Business.

The University employs more than 350 full and part-time employees

with approximately 90 full-time faculty members in three colleges:

College of Arts and Sciences, College of Business, and College of

Education. Seventy-five percent of the full-time faculty members

hold a terminal degree. The University is accredited by the

Southern Association of Colleges and Schools Commission on

Colleges.

Athens, Alabama is located in north Alabama equidistant between

Nashville, TN and Birmingham, AL. Athens is home to several events

and festivals that have been featured as the Southeast Tourism

Society's “Top 20 Events in the Southeast” including the Athens

Storytelling Festival and the Tennessee Valley Old Time Fiddlers

Convention.

In accordance with Athens State University Policy and guidelines,

the applicant chosen for employment will be required to sign a

consent form for a criminal background check. Employment will be

contingent upon the receipt of a clearance notification from that

criminal background check.

Non-Discrimination Policy Statement Athens State University, as

an equal opportunity/affirmative action institution, complies with

all applicable federal and state laws regarding nondiscrimination

and affirmative action. Athens State University does not

discriminate on the basis of race, color, national origin, age,

marital status, gender, gender identity, gender expression,

pregnancy, sexual orientation, disability, religion, genetic

information, or veteran status in employment, or admissions to or

participation in educational programs and activities. Inquiries or

concerns may be addressed to the Office of the Vice President of

Enrollment and Student Support Services, 300 N. Beaty St., Athens,

AL 35611, 256- 233-8175.

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