IT Desktop Administrator II

Job description

The Position

We are hiring for an IT Desktop Administrator II to join our growing team in Spokane, WA (this is an in-office position). The Desktop Administrator II will be responsible for managing, maintaining, and supporting the organization’s end-user computing environment, including workstations, laptops, peripherals, and related software and services. In this role, you will ensure reliable, secure, and efficient operation of end-user devices and provides escalated support to resolve complex desktop issues.

• Install, configure, and maintain Windows/macOS desktops, laptops, and mobile devices.
• Deploy, update, and support standard desktop applications (Microsoft 365, collaboration tools, antivirus, etc.).
• Manage user accounts, groups, and permissions in Active Directory/Azure AD and related identity platforms.
• Monitor and manage endpoint security tools (antivirus, EDR, disk encryption, patching).
• Package and deploy software and updates using tools such as SCCM, Intune, or similar endpoint management platforms.
• Maintain and document desktop images, build processes, and deployment standards.
• Troubleshoot and resolve Tier 1/ Tier 2 desktop, printer, and peripheral issues, escalating to system/network teams when needed.
• Support remote users, VPN, and secure remote-access solutions.
• Maintain asset inventory for end-user hardware and software, including lifecycle management and replacement planning.
• Create and maintain documentation, knowledge base articles, and end-user guides.
• Collaborate with team members to implement and enforce IT policies and standards.
• Participate in IT projects such as OS refreshes, software rollouts, and technology upgrades.
• Participate in on-call rotation and provide support during maintenance windows or critical incidents as required.

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional tasks in order to meet the needs of the organization.

What We Are Seeking

• Must be a team player who takes a “we over me” approach to building and sustaining relationships with others.
• Must be determined, ambitious, and self-motivated.
• Associate’s degree in Information Technology or Computer Science preferred, High School Diploma or equivalency certificate required.
• 4-6 years of experience in desktop administration, desktop support, or similar IT support role.
• Strong knowledge of Windows 11 administration; basic familiarity with macOS a plus.
• Experience with Microsoft 365 administration and common productivity/collaboration tools.
• Hands-on experience with endpoint management tools (e.g., Intune, SCCM, or similar).
• Working knowledge of Active Directory, group policy, and basic networking (TCP/IP, DNS, DHCP, VPN).
• Experience with endpoint management tools (Intune, SCCM, JAMF, or similar) preferred.
• Familiarity with security best practices, endpoint protection, and patch management preferred.
• Relevant certifications (CompTIA A+, Network+, Microsoft certifications, ITIL) are a plus.
• Excellent communication skills; must be proficient in speaking, reading, and writing in English.
• Strong customer service orientation and ability to communicate clearly with non-technical users.
• Solid troubleshooting skills and ability to prioritize and manage multiple tasks.
• Valid driver’s license and insured, operable vehicle.

Compensation and Benefits

• Competitive pay, $32 - $35 per hour (based on experience).
• Annual bonus incentive.
• Annual performance review with potential merit increase.
• Medical, Dental, & Vision insurance - with 100% employer paid monthly premiums for associates.
• Flexible Spending Accounts- for healthcare and dependent care.
• Disability, AD&D, and Life insurance.
• 401(k) with 3% company contribution.
• Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day.
• Employee Assistance Program.
• Charitable giving program and community involvement.

Physical Requirements

• Sitting: 2-7 hours/day.
• Walking: 1-2 hours/day.
• Climbing (stairs): 1-3 hours/day.
• Lifting: 20-40 lbs. regularly.
• Endurance: light to moderate energy requirements.
• Manual Dexterity: frequent fine motor skills.
• Near Vision: minimal near vision.

Environmental and Safety Factors

• Weather: work is primarily indoors in a temperature-controlled office environment with occasional exposure to outdoor weather conditions, including uneven and slippery surfaces.
• Noise: frequent exposure to typical office environment noise levels including conversational voice levels; infrequent exposure to high-volume office equipment (e.g., shredder).
• Pace of Work: great, multi-tasking/pressure paced environment.

Here at Axis Residential, we are committed to offering an inclusive and accessible experience for all job applicants and associates. We are proud to be an equal opportunity employer, and we do not discriminate against applicants or associates based on race, color, religion, creed, national origin, sex, sexual orientation, gender identity, age, disability, marital status, pregnancy, veteran status, or any other status protected by law. Applicants with disabilities may be entitled to reasonable accommodation for the job application and hiring process. If you need assistance completing this application due to a disability, please contact our Human Resources Department.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.