Technology Operations Engineer

Job description

everything from Helpdesk requests and device management to SaaS administration and onboarding; while owning the on-site experience and IT asset management for BostonYou’ll work hands-on with modern cloud and collaboration platforms like Okta, Google Workspace, Jira, Slack, and Zoom, while also partnering with teams in Workplace, Security, and Engineering to improve how we deliver TechOps servicesAs the local escalation path for Boston, you’ll have real ownership over how technology shows up for employees in that office, and you’ll partner closely with teammates in San Francisco and Zurich to support a globally distributed workforceThis is a great opportunity for someone who’s passionate about technology, loves helping others succeed, and wants to grow their career in a fast-paced, SaaS-driven environmentIf you take pride in solving problems, improving systems, and finding ways to make work better for everyone - you’ll fit right in hereServe as the primary on-site technology resource and local escalation path for our Boston office, partnering with TechOps teammates in San Francisco and ZurichProvide Tier 1 Helpdesk support including software, hardware, application access, AV, and networking in our Boston Office as well as our remote, SF, and Zurich officesOwn the ITAM function for the Boston office, including inventory, procurement, stock levels, asset lifecycle and refresh, and device retirement and disposalMonitor and maintain our Helpdesk service level agreements (SLAs) including first response and full resolutionAdminister a variety of SaaS applications including but not limited to Okta, Google Workspace, Slack, Jira, Zoom, Office365Provide occasional coverage during EMEA business hours to support our Zurich office when local coverage is unavailableOwn the local onboarding experience for Boston, including preparing and deploying systems and leading new hire orientationAssist with, and own, TechOps projects within TechOperations and Security Engineering including identity and access management, client platform, and AVWork closely with Workplace, Information Security, and other cross-functional teams on relevant initiatives and daily operationsDevelop and maintain Technology Operations documentationBenefitsCompetitive salary and equityRobust healthcare benefitsFamily-forming benefitsFour months of fully paid parental leaveRetirement benefits