Infrastructure Engineer (3rd line)
Bloomsbury USA
Description The Infrastructure Engineer will design and maintain IT systems and infrastructure. The role will have responsibility for the delivery of secure and highly available computing platforms, servers, and networks. You will be an infrastructure...
Job description
You will be required to develop, maintain and support the company infrastructure, keeping up with business needs while minimizing the impacts of change and the risk of downtime to the business. As a 3rd line Engineer, you will have an active role in the helpdesk function within the IT Services team and be a point of escalation for problems triaged by the team.
A successful Infrastructure Engineer will be capable of working under their own initiative and setting their own workload targets. The day-to-day work will be split between providing 3rd line support on the helpdesk and infrastructure projects.
Requirements
Maintenance of IT Infrastructure Responsible for keeping key infrastructure components up-to-date Lead operator of software deployment systems to end-users Technical advisor of IT Infrastructure projects Infrastructure/3rd line support engineer within the helpdesk function Point of escalation for Helpdesk team Achieve and sustain high levels of customer satisfaction Participate in planning and delivery of infrastructure projects Update and maintain documentation of IT infrastructure and components Guide continuous improvement efforts for systems, especially reducing risk to the business Provide out of hours support on a best-efforts basis in cases of disaster or serious issues
Knowledge, Qualifications And Experience
Competent with Microsoft infrastructure (Active Directory, Azure, Office 365, Hyper-V and SCVMM) – accreditations are a bonus Advanced knowledge of network and firewall equipment (WatchGuard/HP Aruba is an advantage) Skills in key scripting languages (PowerShell, Bash) Experience in working with macOS systems – a bonus Experience in working with Veeam backups – a bonus Experience working with TrueNas/Dell Unity – a bonus Ability to research, design and implement IT systems based on business requirements Enjoy providing high quality services to the business Ability to communicate and build relationships inside and outside IT Significant proven experience of working in IT infrastructure and service delivery
Location
Candidates must be located within the Metropolitan New York City region or near Greenbelt MD and are able to work on a hybrid schedule.
Equal Opportunity Employment
Bloomsbury Publishing USA is committed to a merit-based, equal-opportunity workplace. We hire, retain, and promote employees based on individual qualifications, skills, and performance, without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.
Our company fosters an inclusive environment where all employees are treated fairly and have the opportunity to succeed based on their abilities and contributions. We remain dedicated to upholding the highest standards of professionalism and fairness in all aspects of employment.
Benefits
Medical insurance
Vision insurance
Dental insurance401(k)
Paid parental leave
Hybrid Work Schedule
Salary
$85,000 - $110,000