End User Computing Engineer II
Blue Cross and Blue Shield of Kansas
Job Description Summary: Under broad supervision, the End User Computing Engineer II provides engineering-level support, technical expertise, planning and recommendations for client end-point supporting technologies, applications and system management...
Job description
Job Description
Implements and maintains infrastructure systems through established IT policies and procedures and ITIL framework for on-premises and cloud infrastructure.Develops and implements strategic road maps for end user infrastructure systems.Participates in technology evaluation and reengineering teams to support strategy definition and continuous process improvement activities.Automates and improves processes to increase efficiencies and service delivery.Ability to communicate highly technical functions to a non-technical audienceAbility to work on multiple projects at one timeParticipates in on-call rotation schedule.
Minimum Qualifications
High School Diploma or GED3+ years' experience supporting systems infrastructure (end user compute, server, and/or storage).Advanced understanding of operating systems, advanced troubleshooting techniques, recovery options, monitoring, and system protections for on-premises and cloud infrastructure.Good interpersonal skills, including leadership, diplomacy, and negotiation with customers and senior executives.Experience working with and managing ticket queue management Solid working knowledge of Microsoft platforms & Windows client technologiesBasic understanding of networking, applications, and relational databases.
Preferred Qualifications
Bachelor's degree in Computer Science, Information Systems, Business Administration, or other field.5+ years' experience supporting systems infrastructure (end-user computing, server, and storage).Experience scripting/programming in a language such as Python, PowerShell, Ruby, Perl, Unix shell, etc.Mobile Device ManagementSCCM Experience (OS deployments, PXE, Software Distribution, Patch Management)Group Policy, Configuration Baselines, On-prem or Azure AD knowledgeExperience protecting and maintaining systems under HIPAA and PCI regulations.