[Remote] Digital Employee Experience Senior Engineer, IT Client Services

Job description

Responsibilities

• Own and lead the Digital Employee Experience (DEX) roadmap, backlog, and governance processes, ensuring alignment to the organization's three-year transformation objectives and value realization targets
• Work with business and IT partners to drive the adoption of AI-enabled solutions, self-healing automation, and proactive support models
• Serve as the primary business owner for DEX platform capabilities
• Lead a dedicated team of DEX analysts and experience specialists responsible for monitoring endpoint telemetry, employee sentiment, and digital experience data to identify trends, risks, and opportunities for proactive improvement
• Translate DEX insights into prioritized remediation initiatives and actionable workstreams for Client Engineering, End User Computing, Service Desk, Infrastructure, IT Solution Owner application support teams, IT Asset Management, and other operational support teams
• Serve as the technical Product Owner for DEX-driven enhancements by managing product backlogs, defining requirements, prioritizing fixes, and ensuring solutions align to business priorities and employee experience outcomes
• Partner with Client Engineering and technology teams to govern change controls, release management activities, testing strategies, and production deployments associated with DEX-recommended fixes and enhancements
• Ensure all DEX-driven remediation activities are thoroughly validated, tested, and approved through established change management and governance processes before deployment to the enterprise
• Develop and execute communication, adoption, and change management strategies for major endpoint updates, operating system changes, application enhancements, and proactive remediation campaigns that impact the employee experience
• Lead the creation and socialization of employee-facing communications that clearly articulate upcoming changes, expected benefits, business impacts, and recommended actions associated with DEX-driven improvements
• Drive targeted digital experience campaigns that educate employees, improve technology adoption, gather feedback, and continuously enhance employee productivity and satisfaction
• Establish closed-loop processes to ensure DEX insights are converted into actions, actions are measured for effectiveness, and outcomes are continuously incorporated into future prioritization and roadmap decisions
• Define, monitor, and report key performance indicators related to employee productivity, digital experience scores, service desk demand reduction, automation effectiveness, device performance, and technology investment optimization

Skills

• Bachelor's degree in Information Technology, Business Administration, Engineering, Information Systems, or a related field, preferred7+ years of experience in DEX Product Management (Nexthink, TeamViewer, or other DEX tool), preferred3+ years of experience leading enterprise-wide programs or products that span multiple technology and business functions, preferred
• Demonstrated experience developing and executing strategic roadmaps, product backlogs, and multi-year transformation initiatives, preferred
• Proven ability to lead large-scale initiatives through influence, collaboration, and stakeholder alignment without direct authority, preferred
• Experience translating business objectives into technical requirements, operational execution plans, and measurable outcomes, preferred
• Exceptional written and verbal communication skills with the ability to present recommendations, roadmaps, and outcomes to senior leadership, and to work with the communications team to execute end user DEX communication campaigns, preferred
• Strong understanding of critical endpoint management performance metrics, and enterprise end user computing environments, preferred
• Experience with ServiceNow management and workflow automations, preferred
• Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred

Benefits

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)401k savings plan

• Access to wages before pay day with myFlexPayFlexible spending accounts (FSAs)
• Short- and long-term disability coverage

Work-Life resources

Paid parental leave

• Healthy lifestyle programs
• Country-wide remote

Company Overview

Cardinal Health is a manufacturer and distributor of medical and laboratory products. It was founded in 1971, and is headquartered in Dublin, Ohio, USA, with a workforce of 10001+ employees. Its website is https://www.cardinalhealth.com.

Company H1B Sponsorship

Cardinal Health has a track record of offering H1B sponsorships, with 128 in 2026, 128 in 2025, 116 in 2024, 140 in 2023, 158 in 2022, 106 in 2021, 142 in 2020. Please note that this does not guarantee sponsorship for this specific role.