[Remote] Digital Employee Experience Engineer (DEX)
CDW
Note: The job is a remote job and is open to candidates in USA. CDW is seeking a Digital Employee Experience (DEX) Engineer / Site Reliability Engineer to improve employees' technology experience by identifying, analyzing, and resolving endpoint...
Job description
Responsibilities
Analyze DEX platform data to identify trends impacting employee technology experienceInvestigate endpoint, application, network, and infrastructure issues affecting performanceDesign and implement monitoring, health scoring, alerting, and observability solutionsBuild automation and remediation workflows that reduce recurring issues and manual effortLead root cause analysis efforts and partner with engineering teams on long-term solutionsPrioritize work using employee experience metrics, service indicators, and business impactMeasure improvement outcomes and drive continuous service reliability initiativesContribute to AI-enabled workflows, API integrations, and automation orchestration effortsMentor junior engineers and support cross-functional improvement initiatives
Skills
• Experience with Digital Employee Experience (DEX) platforms such as Lakeside SysTrack, Nexthink Infinity, ControlUp ONE, Riverbed Aternity, Ivanti Neurons DEX, HP Workplace Experience Platform (WXP), 1E Platform (Tachyon) , ServiceNow DEX, NinjaOne, Nanoheal, Omnissa (formerly Workspace One)• Strong background in endpoint management, endpoint performance, and troubleshooting• Ability to analyze and diagnose issues across endpoints, applications, networks, and supporting technologies• Experience developing or implementing automation and remediation solutions• Hands-on experience with observability, monitoring, and service reliability practices• Strong troubleshooting and problem-solving skills across multiple technology domains• Bachelor's degree or equivalent relevant experience• 3-5+ years of engineering experience in automation, observability, service reliability, endpoint management, or digital workplace technologies• Experience defining and measuring XLAs, SLOs, or service health indicators• Familiarity with API integrations, automation orchestration, and AI-enabled workflows• Understanding of capacity planning, resilience, and recovery analysis• ITIL Foundation or relevant cloud, infrastructure, automation, or reliability certification
Benefits
Remote work arrangementPotential conversion to FTE
Company Overview
At CDW, we know how to make technology work so people can do great things. It was founded in 1984, and is headquartered in Vernon Hills, Illinois, USA, with a workforce of 10001+ employees. Its website is http://cdw.com.
Company H1B Sponsorship
CDW has a track record of offering H1B sponsorships, with 14 in 2026, 59 in 2025, 49 in 2024, 37 in 2023, 86 in 2022, 44 in 2021, 19 in 2020. Please note that this does not guarantee sponsorship for this specific role.