Endpoint Mac Desktop Engineer with Jamf and o365

Job description

es.Key Responsibiliti

es:Strategic Endpoint Management: Lead the development and lifecycle management of Mac endpoints using Jamf Pro, with a focus on automation, standardization, and security complian

ce.Jamf Pro Ownership: Own the architecture, configuration, and enhancement of our Jamf Pro instance. Develop custom policies, profiles, and packages to support business nee

ds.Application Packaging & Deployment: Package and maintain applications for deployment via Jamf. Ensure software is up to date, tested, and compliant with organizational standards and licensing requiremen

ts.Automation & Scripting: Design and implement automation using Bash, Python, or AppleScript to streamline provisioning, patching, and incident resolution workflo

ws.Advanced Troubleshooting & Escalation: Act as the final escalation point for complex Mac-related incidents and systemic issues. Perform root cause analysis and long-term resolution planni

ng.Security & Compliance: Collaborate with InfoSec to enforce macOS security baselines (e.g., CIS benchmarks) and manage encrypted deployments, device hardening, and compliance reporting via Jamf and other too

ls.Cross-Platform Integration: Partner with Windows and SaaS teams to ensure seamless integration across platforms and identity systems (e.g., CyberArk, Azure AD, Active Director

y).Microsoft 365 & SaaS Administration: Provide advanced support and policy management within M365 and other critical cloud SaaS platforms as they relate to macOS endpoin

ts.Lifecycle & Asset Management: Implement and maintain lifecycle processes for Apple devices from procurement through decommission, integrating asset tracking and compliance monitori

ng.Documentation & Enablement: Create and maintain thorough documentation, workflows, and training resources for IT staff and end-users. Provide mentoring and technical guidance to junior team membe

rs.Project Leadership: Lead or contribute to IT projects involving system upgrades, new technology rollouts, and endpoint security initiativ

es.Qualificatio

ns:5+ years of hands-on experience supporting and managing macOS in a medium-to-large enterprise setti

ng.Expert-level proficiency with Jamf Pro administration, including advanced policy creation, smart groups, patch management, and extension attribut

es.Strong understanding of macOS system internals, security frameworks, and enterprise deployment mode

ls.Proficiency in scripting languages (e.g., Bash, Python) and experience automating repetitive IT tas

ks.Familiarity with MDM/APNs, Apple Business Manager, DEP, and V

PP.In-depth knowledge of Microsoft 365 administration and integration in cross-platform environmen

ts.Strong analytical, communication, and customer service skil

ls.Certifications such as Jamf 300+, Apple Certified Support Professional (ACSP), or Certified IT Professional (CompTIA, ITIL) are a strong pl

us.Preferred Skil

ls:Experience integrating Jamf Pro with identity providers (e.g., CyberArk, Azure A

D).Familiarity with Zero-Touch deployment workflo

ws.Experience with security tools and policies for endpoint protection (e.g., FileVault, CrowdStrike, SentinelOn

e).Working knowledge of Windows 10/11, particularly in mixed OS environments, to support collaboration with Windows fleet management and cross-platform issu

es.Strong understanding of Microsoft 365 administration, including policy management, endpoint compliance, and integration with mac

OS.