Senior Systems Engineer

Job description

Salary and BenefitsThe base salary offered for this role and level of experience will begin at $152,000.00 and up to $210,000.00 . Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

ResponsibilitiesmacOS Platform and Endpoint Management Platform Ownership: Own the technical direction, operation, and continuous improvement of our Jamf Pro environment, including configuration profiles, smart groups, policies, MDM commands, and change standards.Software Delivery: Own our AutoPkg‑based software pipeline: recipes, overrides, trust verification, and automated import into Jamf, alongside packaging, deployment, patch management, and disk encryption across the global macOS fleet.Automation & Reusable Tooling: Build automations and shared tooling that accelerate work beyond your own – scripts, patterns, and integrations other IT engineers can adopt rather than rebuild.Provisioning: Own zero‑touch provisioning and device enrollment (Automated Device Enrollment, Setup Assistant, bootstrap workflows) so new Chimers are productive on day one.Scripting & API Integration: Use scripting and general‑purpose languages (Python, Swift, Bash, Go) and vendor APIs to create custom integrations and eliminate manual IT operations.Security, Governance, and ComplianceSecurity Posture: Partner with Security to identify and mitigate risks to the fleet, enforcing a Zero Trust / BeyondCorp model through device trust, adaptive authentication, and least‑privilege access.Device Trust: Connect device management to our identity provider (Okta) so device posture is a factor in authentication and application access.Compliance: Implement compliance processes and tooling to report configuration status, and assess and implement benchmark standards (e.g., CIS) against a documented, risk‑based rationale.Reporting: Develop metrics and reporting reflecting the inventory, health, and compliance state of all devices.Troubleshooting: Serve as the Tier3 escalation point for complex endpoint issues.Standards, Collaboration, and MentorshipTechnical Standards: Establish and document the endpoint standards the broader IT organization works to, and raise the bar on testing, monitoring, and maintainability through example and influence.Cross‑Functional Delivery: Lead initiatives spanning IT Support, Security, and People teams – reconciling competing priorities and keeping stakeholders aligned from planning through rollout.Mentorship: Mentor peers, engineers, and technicians through technical guidance, documentation, enablement, and example.Support Enablement: Work with IT Support to identify pain points and implement systemic fixes that reduce ticket load rather than absorbing it.Requirements8+ years of hands‑on experience managing macOS at scale with enterprise MDM (e.g., Jamf Pro, Kandji, Mosyle) and/or open‑source tooling (e.g., Munki, Puppet, Chef).Production experience building and operating AutoPkg recipes, overrides, trust controls, and automated promotion into an enterprise MDM environment is required.In‑depth understanding of Apple’s MDM protocol and Configuration Profile specifications, including the shift to Declarative Device Management.In‑depth understanding of installers and packages, LaunchDaemons and LaunchAgents, the preferences subsystem, system extensions, macOS built‑in security tooling (Endpoint Security Framework, SIP, XProtect, Gatekeeper, openBSM), and unified logs.Proficiency in at least one general‑purpose or scripting language (e.g., Python, Swift, Bash, Go) for API interaction and automation.Solid understanding of Zero Trust / BeyondCorp concepts and how endpoint posture feeds identity‑based access decisions.Track record of decisions spanning multiple systems, balancing scalability, compliance, cost, and long‑term maintainability.Comfort defining a problem before solving it, and aligning stakeholders around a technical direction.Excellent written and verbal communication for technical and non‑technical audiences, including the structured documentation that scales understanding across a distributed team.Nice‑to‑have Jamf Certified Admin (300/400) or equivalent demonstrated mastery of those knowledge domains.Familiarity with Windows endpoint management (Intune/Endpoint Manager, PowerShell, MSI packaging, WMI, registry) – Windows is a smaller part o