Enterprise Solutions Engineer/Senior Enterprise Solutions Engineer

Job description

Senior Enterprise Solutions Engineer requires a minimum of four (4) years of directly related work experience.

The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service – People – Integrity – Respect – Innovation – Teamwork).

This position supports the goals of the Information Technology Department, which delivers exceptional value and quality of life through the deployment and support of innovative technologies and SPIRIT.

Every employee is accountable to:Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priorityCommunicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedbackAct as an ambassador by understanding and fostering the organization's mission and visionExhibit pride in self, the department, the city, and the community; conduct self in a professional mannerDemonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behaviorAddress difficult or contentious issues in a constructive mannerSupport/promote change; demonstrate flexibility, and take calculated risks when appropriateParticipate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organizationWork to continuously improve the efficiency and effectiveness of the service or product being deliveredDemonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectivesValue diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES

Citywide - Every employee in this position is accountable to:Establish effective interpersonal relationships through honest, open communication and follow-through on commitmentsRecognize personal strengths and weaknesses, and target areas for personal self-developmentDemonstrate initiative in performing job tasksExhibit problem-solving skills leading to sound judgment and quality decisionsAchieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independentlyCommunicate effectively with individuals and groups using clear and concise verbal and written communicationsDemonstrate accountability for work, and take ownership in job performanceDemonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall productJob Specific - Every employee in this position must be able to:Demonstrate an understanding of software support for Government Enterprise and Public Safety applicationsKnowledge supporting systems that are cloud-based and Software as a Service (SaaS) with a focus on security, availability, and consistencyPerform advanced development work in Microsoft SQL and SQL Server Reporting Services (SSRS)Demonstrate experience with technical Project Management for software applications including new application implementations, upgrades, and enhancementsKnowledge of SharePoint implementations using Microsoft 365 applications, including Microsoft Teams and Microsoft OfficeDemonstrate experience using SOAP and REST approaches to API design and testingDemonstrate excellent judgment, creativity, and problem-solvingDemonstrate excellent analytical skills and concentrationWork effectively to meet goals and priorities during stressful situations and eventsCommunicate technical concepts and technology solutions to management and customers clearly, concisely, and effectivelyRespond to user requests and concerns to provide resolutions in a prompt mannerLeadership - Every employee in this position is accountable to:Foster a participatory organizational climate that is open, positive, reinforcing, and supportiveEncourage employees to be accountable for their work and take ownership in what they doDemonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to someDemonstrate collaboration and conflict resolution skills with other departments and employeesEssential Job Functions, Duties, Responsibilities, and Tasks

1. Design, coordinate, and maintain the overall usability of the City’s major software applications:Assist, as assigned, with enterprise software support for various public safety applicationsPerform technical project management for implementations, enhancements and upgradesAssists departments with evaluation and selection of new enterprise applicationsAssist, as assigned, with application software support for various applications that are cloud-based or Software as a Service (SaaS)Provide training on new and enhanced applications for users2. Provide application support, analysis, design, testing, implementation, enhancements, and maintenance using tools such as Microsoft Visual Studio, Microsoft SQL Server, SQL Server Reporting Services (SSRS), SharePoint, OneDrive and Microsoft Teams

3. Communicate with and support customers and Information Technology staff:Provide software focused training materials and documentation for customers and peersProvide support and service to our internal and external customersProvide application support, analysis, troubleshooting, implementation, and maintenance with users verbally and in writing to provide development and enhancement project updatesPrepare user documentation on applications for customers and internal IT useProvide written updates of project status for Enterprise Solutions Supervisor and customers as requiredWork with IT and City departments and divisions to find solutions to improve business efficienciesScoping, communicating, and coordinating projects with key project stakeholders4. Maintain and support all Information Technology Department and City policies and practices:Update automated request tracking system dailyCompile periodic activity statistics and user feedbackEvaluate cost-effectiveness of requests, and prepare written recommendations for the Enterprise Solutions Supervisor, as requestedDevelop, create, and/or update project plans as requiredParticipate in periodic planning and status meetings with the Solutions Engineering TeamAttend training classes and seminars related to job responsibilitiesAdhere to all established City and Information Technology department standards and procedures by reading and understanding such procedures5. Communicate successfully and maintain effective relationships:Prepare effective written communications, manuals, and training for usersWork and communicate effectively with other department members as well as the City and public in a positive collaborative mannerProvide training on new and enhanced applications for usersOther Duties and ResponsibilitiesMaintain regular and punctual attendance while in the office and working remotelyParticipate in an after-hour application support, upgrades and troubleshooting as requiredParticipate in an after hour/weekend on call rotation as requiredIncumbent is accountable for all duties of this job; other projects and responsibilities may be added at the City’s discretion.Education, Experience, Skills, Formal Training, Licenses, and Certifications

Required:

Graduation from an accredited four-year college with major course work in Computer Science, Computer Information Systems, Information Management, or related fieldExperience supporting enterprise software applicationsExperience working with relational database management systems, SQL Server Management Studio and writing MS SQL queriesAbility to pass the Criminal Justice Information Services (CJIS) background checkPreferred:

Experience supporting public safety applications specificallyExperience with technical project management related to software applicationsPrior experience using SQL Server Reporting Services (SSRS)Experience using SOAP and REST approaches to API design and testingExperience developing and supporting SharePoint implementations through Microsoft 365 applications, including Microsoft Teams and Microsoft OfficeExperience writing technical documentationExperience supporting cloud solutions through Microsoft AzureExperience with Power PlatformExperience developing and supporting Power BI tools including dashboards and reportsProgression requirements:

Senior Enterprise Solutions Engineer requires a minimum of four (4) years of directly related work experience.

Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.

Physical Requirements

Work is sedentary in nature and requires sufficient physical stamina and strength for:

Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periodsFrequent squatting, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and suppliesConstant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipmentFrequent lifting, carrying, pushing and/or pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing and/or pulling of up to 25 pounds with dollies and cartsWORKING CONDITIONS

Work is constantly performed indoors. This is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job, including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and high stress under demanding conditions. The position requires a great deal of...