JAMF Engineer

Job description

The role will serve as a technical owner across Apple endpoint management and security, hardware standards and lifecycle support, remote access administration, and application deployment and maintenance. Responsibilities - Administer and support Beyond Trust remote access services, including configuration, licensing, seat management, access workflows, and operational support. - Evaluate and approve Apple hardware standards, peripherals, and endpoint configurations for Mac, iPad, and iPhone . - Manage global hardware SKUs and eCommerce bundles. - Own and optimize Apple endpoint security and management configurations through JAMF Pro , including policies, configuration profiles, compliance workflows, and deployment standards. - Manage macOS, iOS, and iPadOS update strategies. - Maintain Apple endpoint deployment workflows, including enrollment, provisioning, application deployment, and lifecycle management. - Manage local administrator password rotation through JAMF. - Support JAMF Protect workflows, endpoint security monitoring, and configuration management. - Package, test, deploy, and maintain applications for Apple endpoints, including Office and Adobe. - Provide Tier 3 support for complex Apple endpoint, remote access, deployment, security, and application issues. - Develop documentation, SOPs, configuration guides, and knowledge-base articles. - Collaborate with cross-functional teams to improve endpoint standards, security, processes, and end-user experience. Required Qualifications - Bachelor’s degree in Computer Science or related field, or equivalent experience. - 5+ years supporting macOS, iOS, and iPadOS devices in a global enterprise environment. - 3+ years managing Apple endpoints using JAMF Pro and Apple Business Manager . - Experience with Apple endpoint security, compliance workflows, and OS update strategies. - Experience packaging, testing, deploying, and maintaining applications for macOS. - Experience with JAMF Protect or similar endpoint security platforms. - Experience with Beyond Trust or similar remote-access platforms. - Knowledge of Apple hardware standards, peripheral validation, procurement standards, and hardware lifecycle management. - 3+ years of Bash, Shell, or Python scripting experience. - Strong knowledge of networking, wireless authentication, security, VPN, storage, certificates, identity, and endpoint compliance. - Ability to troubleshoot complex endpoint, deployment, access, software, and security issues. - Excellent communication and interpersonal skills. - JAMF 200 certification . Desired Qualifications - JAMF 300+ certification - Apple Certified Support Professional ( ACSP ) certification - Experience with JAMF Protect, endpoint detection workflows, or security operations integrations - ServiceNow knowledge and API integration experience - Experience with cloud-based identity and access management solutions such as Azure, Entra ID, PingID , or similar platforms - Experience managing hardware catalogs, global device standards, procurement bundles, or eCommerce purchasing workflows.