Sr Microsoft Intune Engineer / SME - Level 300

Job description

Job Summary

We are looking for an experienced Microsoft Intune Engineer / SME to support Sedgwick's Global Endpoint Management environment. The resource should possess strong hands-on expertise in Intune administration, Windows Autopilot, application deployment, device compliance, endpoint security, Windows Update/Autopatch and complex endpoint troubleshooting.

The role requires the ability to independently manage L3 operational activities while also handling complex escalations, root-cause analysis, policy-level issues and modern endpoint-management engineering.

Sedgwick's GEM environment uses Intune for areas including Device Configuration, Resource Access, Windows Update for Business, Endpoint Protection, Office Click-to-Run and Client Applications, with a strategic direction towards Intune, Entra ID and Autopilot.

Key Responsibilities

Administer and provide advanced troubleshooting for Microsoft Intune-managed Windows endpoints.Manage and troubleshoot Windows Autopilot, including device registration, hardware hash, enrolment, provisioning, device naming and re-enrolment scenarios.Support Autopilot deployment profiles, group tags and controlled deployment rings.Configure, manage and troubleshoot Intune compliance policies, configuration profiles and endpoint-security policies.Troubleshoot complex compliance issues involving Defender, BitLocker, Secure Boot, antivirus, firewall and Code Integrity.Analyse device check-in, synchronisation, inactive-device and incorrect compliance-reporting issues.Perform advanced troubleshooting of large-scale or recurring compliance issues and drive root-cause analysis.Package, configure, test and deploy Win32 applications through Intune, including installation parameters, requirements, detection rules and deployment assignments.Troubleshoot application installation, Company Portal and deployment failures.Perform controlled application testing prior to wider production deployment and coordinate with security teams where endpoint controls affect deployment.Manage and troubleshoot Windows Update / feature-update / Autopatch issues and analyse failed or stalled deployments.Generate and analyse endpoint compliance, deployment and remediation reports.Support SCCM/Intune co-management and troubleshoot issues across SCCM, Intune and related endpoint-management components.Support the ongoing transition from traditional SCCM-based endpoint management towards Intune and Autopilot modern management. ,Troubleshoot complex endpoint problems spanning Intune, Windows, Entra ID, Autopilot, Defender and SCCM.Work with Microsoft/support vendors and internal Security, Identity, Application and local IT teams for complex technical issues.Perform problem management and root-cause analysis for recurring endpoint-management incidents.Develop and utilise PowerShell automation for Intune administration, reporting and repetitive operational activities.Provide technical guidance and mentoring to L2/L3 engineers and contribute to operational documentation and runbooks.Required Technical Skills

Microsoft Intune - Advanced/ExpertWindows Autopilot

• Microsoft Entra ID / Entra JoinIntune Compliance PoliciesConfiguration ProfilesEndpoint Security / Microsoft DefenderBitLocker / Secure BootWin32 Application Packaging & DeploymentCompany PortalWindows Update / AutopatchWindows 10/11 administration and troubleshootingSCCM / Intune Co-managementPowerShell scripting and automation
• Endpoint reporting and compliance analysis
• Advanced incident troubleshooting and Root Cause AnalysisServiceNow Incident / Problem / Change processes
• The Salary for this position will be 99,000 and 116 000 yearly depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.

About Cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Remote

Skills

Analysis Skills, Antivirus, Artificial Intelligence (AI), Automation, Documentation, Endpoint Security, Firewalls, Identify Issues, Incentive Programs, Maintain Compliance, Mentoring, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Operations Management, Power Amplifier, Process Engineering, Root Cause Analysis, Scripting (Scripting Languages), ServiceNow, Software Installation, Software Testing, Stock Purchase Plans, Strategic Planning, System Center Configuration Manager (SCCM), Technical Leadership, Testing, Win32 API (Application Programming Interface), Windows PowerShell

Cognizant Technology Solutions Corp

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world.

We're driven by a passion to help our clients build stronger, more agile and more innovative businesses.

Cognizant enables global enterprises to address a dual mandate: to make their current operations as efficient and cost-effective as possible and to invest in innovation to unleash new potential across their organizations.

What makes Cognizant unique is our ability to help clients meet both challenges. We help them enhance productivity by ensuring that vital business functions work faster, cheaper and better. And, our ability to conceptualize, architect and implement new and expanded capabilities allows clients to transform legacy models to take their business to the next level.

Company Size

10,000 employees or more

Industry

Computer/IT Services

1994

Website

https://www.cognizant.com