Endpoint Engineer

Job description

Manages endpoint SCCM environment, software deployment collections, and maintain outdated collections/task sequences to ensure the environment is running as efficient as possible.

Ensure all OS and third-party application patches are pushed to all endpoint’s in the environment.

Collaborate with the Information Security team to resolve all 30+ day critical, high, medium, and low security vulnerabilities identified in the environment

Create and deploy PowerShell scripts to automate endpoint processes.

Diagnoses and resolves issues associated with PCs, laptops, network, local servers, printers, remote access and file shares.

Provides Tier 3 support for escalated service desk tickets following established protocols and mentorship to Desktop Support team.

Acts as point of contact for level 3 escalations

Executes the implementation and support for software and hardware standards for desktop and infrastructure as well as network infrastructure

Accurately logs, tracks and routes all problems and requests using ticket tracking software; documents resolutions.

Responds to initial and escalation requests for technical assistance in person, via telephone, and electronically.

Logs all service desk interactions.

Creates and follows standard operating procedures.

Develops fundamental operations of commonly used software, hardware and other commonly used equipment.

Assists with management of virtual environment (Azure Virtual Desktop)

Provides expertise with Microsoft Windows (desktop/server) and Apple iOS to internal clients.

Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.

Takes personal initiative and is a positive example for others to emulate.

Embraces our vision to become “Business Bank of Choice”

May perform other duties as assigned.

Responsibilities

Manages endpoint SCCM environment, software deployment collections, and maintain outdated collections/task sequences to ensure the environment is running as efficient as possible.Ensure all OS and third-party application patches are pushed to all endpoint’s in the environment.Collaborate with the Information Security team to resolve all 30+ day critical, high, medium, and low security vulnerabilities identified in the environmentCreate and deploy PowerShell scripts to automate endpoint processes.Diagnoses and resolves issues associated with PCs, laptops, network, local servers, printers, remote access and file shares.Provides Tier 3 support for escalated service desk tickets following established protocols and mentorship to Desktop Support team.Acts as point of contact for level 3 escalationsExecutes the implementation and support for software and hardware standards for desktop and infrastructure as well as network infrastructureAccurately logs, tracks and routes all problems and requests using ticket tracking software; documents resolutions.Responds to initial and escalation requests for technical assistance in person, via telephone, and electronically.Logs all service desk interactions.Creates and follows standard operating procedures.Develops fundamental operations of commonly used software, hardware and other commonly used equipment.Assists with management of virtual environment (Azure Virtual Desktop)Provides expertise with Microsoft Windows (desktop/server) and Apple iOS to internal clients.Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.May be asked to coach, mentor, or train others and teach coursework as subject matter expert.Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.Takes personal initiative and is a positive example for others to emulate.Embraces our vision to become “Business Bank of Choice”May perform other duties as assigned.Requirements

H.S DiplomaBachelors Degree5+ years of Desktop support experience3+ years of System administrationSCCM, PowerShell, VDI/Horizing VMWareWindows 11 Operating SystemMicrosoft Windows Server 2019/2022/2025Microsoft ExchangeUnderstanding of TCP/IP, OSI model, routing and subnetsMicrosoft Office Applications/Office 365Active DirectoryMCSA: Windows Server 2025 or equivalentMC: Modern Desktop Administrator AssociateBenefits

comprehensive healthcare coverage (medical, dental, and vision plans)a 401(k)-retirement savings plan with employer match for qualifying associate contributionsan employee assistance programlife insurancedisability insurancetuition assistancemental health resourcesidentity theft protectionlegal supportauto and home insurancepet insuranceaccess to an online discount marketplacepaid vacation, sick days, volunteer days, and holidays