Director, Digital Workplace Services (IT Infrastructure)

Job description

Key Responsibilities:

Lead the strategy and operations of global digital workplace services, oversee the management of workplace technologies, end-user devices, IT customer support, global PC logistics, and the development and optimization of solutions and support processes.Oversee workplace technologies such as Unified Communications (Teams, Zoom), conferencing rooms, Intune, Office 365, AV systems, and related platforms.Lead Global ServiceNow platform (ITSM, ITOM, CSM) across IT and company Develop and implement streamlined IT support models (both on-site and remote) along with modern IT solutions to proactively resolve technical issues, enhance productivity, and boost customer satisfactionPartner with IT stakeholders and external vendors to keep workplace environments up to date and compliant Drive continuous improvement initiatives to optimize productivity and monitor customer experience metrics Foster a culture of innovation, collaboration, and continuous learning within the teamChampion user-centric design and accessibility in digital tools and service process. Manage relationships with technology vendors and service providers.Develop and control budgets for digital workplace initiatives and support operations.Foster a culture of innovation, collaboration, and continuous learning.Preferred Qualifications

10+ years of leadership experience in enterprise IT workplace technologies, global operations, and large-scale IT support teams, including offshore operations and vendor management.Experience in leading IT service management and technology modernization for large scale enterprise organizations (15K+ users)Proven track of record in providing secure, reliable, and scalable digital workplace systems and servicesExceptional leadership, communication, and stakeholder management skills, ability to influence and communicate with executives and stakeholders.Bachelors degree or equivalent experience in Computer Science, Information Technology, Engineering, or related technical fieldMinimum Qualifications

Masters Level Degree with a minimum of 10 years of relevant experience ORBachelors Level Degree with a minimum of 12 years of relevant experience

Skills:

Audiovisual, Budget Management, Communication Skills, Computer Science, Computer Skills, Continuous Improvement, Customer Experience, Customer Satisfaction, Customer Support/Service, IT Service Management (ITSM), Information Technology & Information Systems, International Operations, Leadership, Logistics, Management of Information Systems/Technology (MIS), Metrics, Offshoring, Operational Support, Operations Management, Problem Solving Skills, Process Improvement, ServiceNow, Supplier Relationship Management (SRM), Systems Scalability, Technical Support, Unified Communications, Vehicle Driving, Vendor/Supplier Management, Vendor/Supplier Relations

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Conexess Group, LLC