Senior Systems Engineer

Job description

Key Responsibilities

Client & Onboarding Projects

• Lead new client onboarding projects: assimilating a client's existing environment, configuring their Microsoft 365 tenant, reviewing and configuring firewalls, implementing spam filtering and mailbox/SharePoint backup solutions, and coordinating handoff with a client's outgoing IT vendor.
• Manage multiple concurrent client and internal projects without dropping the ball on any of them.

Cloud & Infrastructure

• Build and configure cloud environments, including RDS/terminal server setups, virtual desktop provisioning, and large-scale data migrations.
• Hands-on VMware experience required.
• Working knowledge of server hardware — you'll be supporting infrastructure in our own data facility, and our Director of Projects needs someone he can hand that off to with confidence.
• Strong, independent networking skills — configuring and troubleshooting firewalls (SonicWall) and broader network infrastructure.

Microsoft & Cloud Platforms

• Deep, hands-on Microsoft 365 tenant administration and migration experience.
• Azure, Entra ID, and Intune experience required.
• Teams deployment and management experience.

Security & Tooling

• Experience with endpoint security platforms (SentinelOne) and firewall/security management (SonicWall).
• ConnectWise experience required — this is core to how our Projects team operates day to day.

Vendor & Internal Project Coordination

• Coordinate internal projects such as office wiring installs (alongside our wiring vendor) and phone system integrations (Vonage/VoIP).
• Partner with internal teams and outside vendors to keep multi-party projects moving on schedule.

Client Support & Escalations

• Serve as an escalation point from the help desk on project-related and technical issues.
• Communicate directly and confidently with clients on technical topics, verbally and in writing.

Requirements

• Minimum 10 years of IT experience, specifically within a Managed Service Provider (MSP) environment. General corporate or single-organization systems administration experience does not translate to this role and will not be considered equivalent.
• Hands-on experience required with: VMware, ConnectWise, Microsoft 365 administration, Azure, Entra ID, Intune, Teams, SentinelOne, and SonicWall.
• Strong networking fundamentals and independent firewall configuration experience.
• Excellent written and verbal communication skills — documentation quality matters as much as technical execution.
• A genuine team player who wants to be part of a collaborative group, not a lone operator.

Job Type: Full-time

Pay: $115,000.00 per year

Benefits:

401(k)

• Dental insurance
• Health insurance

Paid time off

Referral program

Vision insurance

Compensation Package:

Yearly bonus

Experience

MSP: 8 years (Required)

• Technical project management: 10 years (Required)
• ConnectWise: 5 years (Required)

Work Location: In person