Manager, IT Systems Administration & Operations

Job description

Oversee software packaging, deployment, and patching across Windows, macOS, and mobile devices.Support upgrade and maintenance cadence in partnership with IT SecurityEnsure compliance with security policies through endpoint hardening and configuration baselines.Maintain and support core IT infrastructure, including servers (Windows/Linux), Firewall upgrades, Active Directory, DNS, DHCP, file/print services, Exchange mailboxes, virtualization platforms, SharePoint, and cloud services (Azure).Monitor system health, resolving performance issues, and perform regular maintenance.Support backup, disaster recovery, and business continuity strategies.Lead, mentor, and develop a Tier II systems administration team of 3-5 staff.Own remediation strategies for COTS applications and ensure timely resolution of application issues.Assign tasks, review technical work, and support career development for team members.Enforce security controls, endpoint encryption, and vulnerability management protocols.Partner with Information Security to remediate vulnerabilities and address audit findings.Documentation & Reporting: Maintain clear and comprehensive documentation of systems, procedures, and configurations. Generate regular reports on endpoint compliance, system health, and performance KPIs.What You'll Bring to the TableBachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience). 5+ years of experience in systems or endpoint administration. 2+ years of team leadership or technical lead experience. Proficiency with tools such as Microsoft Endpoint Manager (Intune required), Active Directory, PowerShell, VMware, and Office 365. Solid understanding of networking, security best practices, and ITIL principles. Certifications such as MCSA/MCSE, Microsoft 365 Certified: Modern Desktop Administrator Associate, CompTIA Security+, or ITIL Foundation. Experience with mobile device management (MDM), EDR platforms, and cloud-native infrastructure. Familiarity with scripting and automation (PowerShell, Python, Bash, etc.). Strategic thinking and problem-solving. Strong communication and interpersonal skills. Ability to lead and mentor in a fast-paced, technically diverse environment. Dedication to continuous improvement and innovation.The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.Title: Manager, IT Systems Administration & Operations Salary or Pay Range: $105,000 - $125,000 Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.