Senior Mobile Device Management (MDM) Engineer – Microsoft Intune

Job description

Position Summary

We are seeking an experienced Senior Mobile Device Management (MDM) Engineer to manage, support, and optimize enterprise mobile device platforms using Microsoft Intune, Apple Business Manager, and Android Enterprise.

This role focuses on supporting company-managed iPhones, iPads, and rugged Android handheld scanners used across manufacturing and distribution environments. The ideal candidate brings strong expertise in mobile device enrollment, configuration, compliance, application management, OS deployment, and advanced troubleshooting.

This individual will serve as a Level 3 technical escalation resource, ensuring mobile devices remain secure, compliant, operational, and capable of supporting business-critical applications. The position also involves vendor coordination, mobile application lifecycle management, automation, and enterprise mobility platform improvements.

Key Responsibilities

Engineer, administer, and support enterprise Mobile Device Management (MDM) platforms using Microsoft Intune

Resolve escalated iOS/iPadOS and Android device issues, including enrollment, compliance, application functionality, and connectivity

Manage Microsoft Intune and Apple Business Manager configurations, policies, groups, and device actions

Configure and maintain device enrollment, compliance policies, application protection policies, and security settings

Package, deploy, configure, and maintain public, private, and line-of-business mobile applications

Test new operating system, application, and firmware releases

Lead readiness testing and staged deployments for major iOS, iPadOS, and Android OS updates

Configure, stage, and support rugged Android handheld scanners used in manufacturing and warehouse environments

Manage Apple Business Manager enrollment and application distribution capabilities

Maintain and renew Apple certificates and tokens, including APNs, ADE, and VPP

Coordinate with mobile technology vendors and application teams on escalated support cases, testing, releases, and licensing

Monitor vendor performance, support escalations, and service-level agreements

Generate and analyze device inventory, compliance, and license reports

Identify compliance gaps and drive remediation activities

Implement configuration changes and deployments through ServiceNow change management

Develop and maintain technical documentation, runbooks, knowledge articles, and status reports

Use scripting and automation to improve device management, reporting, and operational efficiency

What This Person Will Be Working On

Microsoft Intune Administration: Managing enterprise mobile device configurations, enrollment, security policies, and compliance

Apple Device Management: Supporting iPhones and iPads through Apple Business Manager, Automated Device Enrollment, and supervised device management

Android Enterprise Management: Configuring and supporting rugged Android handheld scanners used in manufacturing and distribution operations

Mobile Application Lifecycle Management: Packaging, deploying, updating, and maintaining business-critical mobile applications

OS Release Management: Testing and coordinating staged rollouts for major iOS, iPadOS, Android, and firmware updates

Level 3 Troubleshooting: Resolving complex device enrollment, connectivity, compliance, and application issues

Vendor Management: Coordinating technical support cases, application testing, software releases, SLAs, and license renewals

Security & Compliance: Maintaining device compliance, Conditional Access, certificates, and enterprise authentication integrations

Automation & Reporting: Using PowerShell and Microsoft Graph to support reporting, device administration, and process improvements

Required Skills & Experience

5+ years of Mobile Device Management (MDM) experience

3+ years of hands-on Microsoft Intune administration supporting iOS/iPadOS and Android devices

Strong experience managing enterprise mobile devices through Microsoft Intune

Advanced knowledge of Apple Business Manager (ABM), including:

Automated Device Enrollment (ADE)

Apps and Books (VPP)

Supervised device management

Declarative Device Management

Kiosk mode

Experience with Android Enterprise dedicated devices and rugged handheld scanners

Experience configuring, deploying, and supporting mobile applications

Strong understanding of Mobile Application Management (MAM), including application configuration and protection policies

Experience managing Managed Google Play private applications

Knowledge of mobile application packaging, deployment, updates, and lifecycle management

Experience supporting mobile OS and firmware testing, deployment, and release management

Strong Level 3 troubleshooting skills across device enrollment, compliance, applications, and connectivity

Experience coordinating vendor support escalations, testing, releases, SLAs, and license renewals

Working knowledge of Microsoft Entra ID and Conditional Access

Experience with certificate-based Wi-Fi authentication and mobile Single Sign-On (SSO)

Experience using PowerShell or Microsoft Graph for scripting, reporting, and automation

Experience with ServiceNow and ITIL change management

Strong documentation, troubleshooting, and communication skills

Ability to work independently and manage complex technical issues

Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent experience

Desired Skills

Experience supporting mobile devices in manufacturing, warehouse, or distribution environments

Experience with Zebra rugged Android handheld scanners

Knowledge of Zebra StageNow, OEMConfig, and DataWedge

Experience managing large-scale enterprise mobile device deployments

Experience with mobile device security, compliance remediation, and certificate management

Experience automating Intune administration and reporting using PowerShell or Microsoft Graph

Strong vendor coordination and enterprise mobility support experience

Experience supporting business-critical mobile applications in operational environments

Preferred Certifications:

Microsoft MD-102 — Endpoint Administrator

Apple Deployment and Management certifications

Zebra technical certifications

ITIL 4 Foundation