Director, Digital Employee Experience

Job description

Compensation / Benefitsbonus and/or long-term incentive unitsmedical benefitsfinancial benefitsother benefitsResponsibilitiesDevelop and execute a forward-looking strategy for a seamless, consumer-grade digital workplace experienceEstablish experience principles, priorities, and a roadmap aligned to employee needs and enterprise objectivesAdvise HR and technology leaders on trends, opportunities, and investments in digital employee experienceIdentify opportunities where AI, automation, data, and emerging tech can boost productivity and access to servicesOversee the full lifecycle of employee-facing products from discovery to continuous improvementTranslate insights and requirements into clear product strategies, outcomes, and success metricsCollaborate with engineering, product, design, data, HR, and business teams to align prioritiesUse research, analytics, and trends to improve functionality, accessibility, and overall experience qualityAdvance initiatives such as My Disney Assistant, digital onboarding/pre-boarding, unified employee portals, and AI-enabled servicesIdentify friction points and reduce complexity and manual work through digital solutionsPromote reuse, integration, and interoperability across platforms for a cohesive experienceBalance employee needs, business value, technology capabilities, responsible AI, and scalabilityChampion a digital-forward culture and increase adoption of new technologies and ways of workingLead through ambiguity and resistance with a clear path forwardEstablish and monitor OKRs, KPIs, and other measures tied to product adoption and business impactFoster a culture of experimentation, innovation, customer-centricity, accountability, and continuous improvementKey requirementsStrong product management and digital platform leadership experienceExperience leading AI, automation, self-service, digital workplace transformation initiativesKnowledge of emerging technologies and modern employee experience platformsProven delivery of large-scale enterprise transformation initiatives across complex environmentsAbility to create product strategies and roadmaps and measure outcomesStrong cross-functional leadership, executive communication, and influencing skillsAbility to establish OKRs, KPIs, research, analytics, and employee insights to guide prioritiesCross-functional leadershipExecutive communicationInfluencing stakeholdersAI and automation in enterprise settingsDigital workplace platforms and self-service solutionsProduct lifecycle management and roadmapping