IT Systems Engineer

Job description

Eagle's environment runs on Microsoft 365 and supports a range of cloud-based business applications across finance, sales, operations, and HR, including Epicor Prophet 21 (ERP), Rippling (HRIS), and HubSpot (CRM), along with reporting and analytics tools including Phocas and Comparatio.

A central part of this role is administering and supporting Eagle's ERP, Epicor Prophet 21, which runs the company's order, inventory, purchasing, and shipping operations.

Job Responsibilities

Administer Eagle's servers, virtual environments, directory services, and cloud-hosted systems.Manage Microsoft 365, including accounts, email, file storage, and collaboration tools.Maintain network infrastructure across all locations, including firewalls, switches, wireless, and VPN.Provision and manage employee devices, including deployment, patching, and endpoint security.Monitor system performance and availability, and resolve issues before they affect operations.Maintain and test backups, disaster recovery, and business continuity plans.Manage identity and access, including single sign-on, multifactor authentication, and permissions.Apply security best practices across systems and respond to threats.Serve as Eagle's primary Epicor Prophet 21 administrator, keeping the ERP stable, secure, and available.Manage ERP users, roles, and permissions, along with the underlying SQL Server database.Plan, test, and apply Prophet 21 updates and version upgrades with Epicor and outside partners.Configure ERP modules and workflows to match Eagle's order, inventory, purchasing, and shipping processes.Manage Prophet 21 integrations and safeguard data integrity across item, customer, vendor, and pricing records.Build reports and dashboards using SQL and Crystal Reports, and administer Phocas and Comparatio.Troubleshoot and train Prophet 21 users across sales, purchasing, warehouse, and accounting.Serve as the escalation point for complex technical issues and support remote employees across locations.Partner with the IT Project Manager on system rollouts and migrations, and coordinate with outside vendors.Document systems and procedures, and recommend improvements that support Eagle's growth.Required Qualifications

Education and Experience

Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.Four to eight years of hands-on experience in systems engineering, infrastructure administration, or a similar role.Demonstrated experience supporting multi-site and remote environments.Direct experience administering or supporting a distribution ERP, ideally Epicor Prophet 21.Technical Skills

Windows Server, Active Directory, and Microsoft 365 administration.Strong SQL against Microsoft SQL Server, including queries, views, and stored procedures.Networking fundamentals: TCP/IP, DNS, DHCP, VPN, firewalls, and wireless.Backup, disaster recovery, and business continuity tools.Endpoint management, patching, and security tools.Crystal Reports or a comparable reporting tool, plus BI and analytics platforms.Scripting and automation, such as PowerShell.Preferred QualificationsHands-on Epicor Prophet 21 administration, integration, or upgrade work.Phocas, Comparatio, or similar distribution analytics and pricing platforms.Industrial, distribution, or wholesale environment experience.Certifications such as CompTIA Network+ or Security+, Microsoft MS-102 or MD-102, or Cisco CCNA.Core Competencies

Problem-solving: diagnoses methodically and follows through.Communication: explains technical topics to non-technical staff.Ownership: takes initiative and manages priorities independently.Documentation: keeps clear, current records.Collaboration: works well with staff and outside vendors.Security mindset: treats data protection as an everyday priority.

Skills:

Accounting, Authentication, Best Practices, Business Continuity Planning (BCP), Business Intelligence, Business Solutions, CCNA - Cisco Certified Network Associate, Cloud Computing, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA Network+, CompTIA Security+, Computer Science, Crystal Reports, Customer Relationship Management (CRM), DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Quality, Data Recovery, Disaster Recovery, Documentation, ERP (Enterprise Resource Planning), Endpoint Security, Finance, Firewalls, HRIS/HRMS, Identify Issues, Identity Data Management, Information Technology & Information Systems, Information/Data Security (InfoSec), Microsoft Active Directory, Microsoft Product Family, Microsoft SQL Server, Microsoft Windows Server, Network Administration/Management, People Management, Performance Analysis, Pricing, Problem Solving Skills, Procedure Development, Project/Program Management, Purchasing/Procurement, Reporting Dashboards, SQL (Structured Query Language), Sales, Sales Operations, Scripting (Scripting Languages), Security Patches, Shipping Operations, Shipping/Receiving, Single Sign-On (SSO), Stored Procedures, System Migration, Systems Administration/Management, Systems Engineering, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, VPN (Virtual Private Network), Warehousing, Wholesale Industry, Windows PowerShell, Wireless Communications

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Eagle Industries