IT Administrator - End Point Management

Job description

This particular Administrator position will specialize in endpoint management, primarily using Microsoft Intune and ConnectWise RMM.

You'll help us ensure thousands of decisions across customer devices are handled consistently: how computers are configured, how applications are deployed, how systems are patched, how devices are monitored, and how problems are identified and resolved.

We're looking for someone who doesn't just want to fix the same problem repeatedly. We want someone who asks:

"How can I standardize or automate this so we don't have to fix it again?"

That's an important part of how Envizion approaches the Administrator role today.

What You'll Do

Endpoint Management

You'll help manage and improve customer endpoints using Microsoft Intune and ConnectWise RMM, including:

• Endpoint onboarding and configuration
• Microsoft Intune administration
• ConnectWise RMM administration

Windows device management

Device configuration and compliance policies

Application deployment

Windows and third-party application patching

Patch and reboot policies

• Endpoint monitoring and remediation
• Microsoft Company Portal

OneDrive configuration

Printer and standard application deployments

Troubleshooting RMM and endpoint management agents

• Identifying devices that have fallen outside established standards
• Maintaining consistent endpoint configurations across customer environments

Envizion's existing Administrator responsibilities include Intune, Entra ID, endpoint onboarding, Company Portal, application deployment, OneDrive, printers, RMM tools, and endpoint-agent troubleshooting.

Our ongoing work with ConnectWise also includes patching and reboot schedules, third-party patching, device groups, and policy assignments

Automation & Standardization

A major part of this position is making our endpoint-management systems better.

You'll

• Identify repetitive support activities that can be automated.
• Develop scripts, policies, procedures, and other repeatable solutions.
• Identify configuration drift and help bring endpoints back to Envizion standards.
• Turn recurring technical problems into documented procedures that Technicians can execute.
• Improve monitoring so we can identify problems before customers report them.
• Maintain documentation and knowledge-base articles.
• Continually improve our standard endpoint configuration.

This reflects Envizion's existing expectation that Administrators create repeatable procedures, improve support systems, train Technicians, reduce support effort, and drive standards across customer environments.

Technical Support

Although endpoint management will be your specialty, you're still an Administrator on an MSP team.

You'll also

• Troubleshoot escalated Windows, Microsoft 365, application, and endpoint issues.
• Support Microsoft 365 environments.
• Work with Microsoft Entra ID.
• Assist Technicians with complex technical issues.
• Escalate appropriate issues to Engineers.
• Support Engineers during project implementations.
• Communicate clearly with customers throughout the troubleshooting process.
• Document solutions so the rest of the team can benefit from what you've learned.

These responsibilities align with Envizion's established Administrator role.

What We're Looking For

A strong candidate will have experience with several of the following:

Microsoft Intune

• ConnectWise RMM or another RMM platform
• Microsoft 365 administration

Microsoft Entra ID

Windows endpoint administration

Application deployment

Windows patch management

Third-party application patching

Device configuration and policy management

RMM and MDM technologies

Endpoint monitoring and troubleshooting

Scripting or automation

Windows Server and file services

Technical documentation and procedure development

MSP or multi-customer IT environments

You don't need to know everything on day one. We're looking for someone with strong troubleshooting skills who can learn quickly, create repeatable solutions, and continually improve the systems they manage.

Envizion's current Administrator requirements also include experience with desktop/server operating systems, application support, collaborative teams, and RMM/MDM solutions. Microsoft, CompTIA, HDI, and Cisco certifications are listed as preferred rather than required.

You Might Be a Great Fit If You...

• Enjoy figuring out why something isn't working, not just applying the quickest workaround.
• Like building systems that make support easier for everyone.
• Notice inconsistencies and want to standardize them.
• Would rather automate a repetitive task than perform it 100 more times.
• Can troubleshoot independently but know when to escalate.
• Enjoy helping other technicians grow.
• Communicate well with both technical people and end users.
• Take pride in good documentation.
• Enjoy working across multiple customer environments rather than managing a single company's network.

ENVIZION CORE VALUES

TRUST - Execute at a high level of Alignment, Competence, Caring and Integrity

HUMILITY - No employee is above level 1 support and will jump in when necessary to provide the level of service required to delight our customers.

EMPATHY - Service our customers with a high level of ownership, user empathy, personality, and above all caring.

DISCIPLINED use of Envizion IT systems and checklists.

COMMUNICATION – write effective notes in tickets, document changes and improvements in the knowledge base. Verbal and written communications will be conducted at an appropriate length and creation time to cover relevant information without inflation/bloating.

SPEND MONEY LIKE IT’S OUR OWN – Don’t buy or spend time on something you wouldn’t buy or spend for yourself.

WORK OURSELVES OUT OF A JOB – Be a creative and motivated expert who is always looking for continual improvement.

Be STEWARDS of all things bestowed upon us.

Conduct our business in a manner aligned with Biblical principals.

Education & Experience

• College diploma or university degree in computer science and/or 5 years of equivalent work experience in a customer-service support role.
• Experience supporting desktop and server operating systems.
• Experience supporting business applications.
• Experience working in a collaborative technical team.
• Familiarity with RMM and/or MDM solutions.
• Microsoft, CompTIA, HDI, and Cisco certifications preferred.
• Valid Michigan driver's license.

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

• Health savings account
• Life insurance

Paid time off

Professional development assistance

Retirement plan

Vision insurance

Application Question(s)

Why are you applying for this position at Envizion IT?

Education

High school or equivalent (Preferred)

Work Location: Hybrid remote in Zeeland, MI 49464