Digital Workplace - Engineer

Job description

Work location: Lee’s Summit, MO 64086

Salary budget: 55K to 62K USD + bonus

Responsibilities: Imaging, configuring, and shipping of new hire and replacement laptops using predefined roles along with user specific needs

Asset management maintaining accurate inventory tracking of shipped and returned equipment in accordance with process guidelines

Test and repair returned hardware as necessary

Assist with testing of new hardware, software, and network technologies

Provide technical support to remote users and other internal departments

Responding to service calls, emails, and tickets to troubleshoot the nature of reported problems. Take the necessary steps to resolve reported issues and close reported issues in SNOW/Service Now Ticketing System

Assist on small to medium IT projects as needed

Assist with vendor and 3 rd party resources as needed

Communicate and escalate issues to other members of the Global IT Team when necessary

Adhere to Company SLA’s

Perform any other duties as assigned

Qualifications: 2-5 years Desktop Support Experience

2-5 years of Windows 10/11 Experience

1-2 years of Staging & Imaging Tools Experience

1-2 years of Ticket Documentation (in Corp Environment following ITIL guidelines a plus)

Experience with and knowledge of Active Directory

Experience with and knowledge of Office365, Teams, and Outlook

Experience with client side SCCM Software Center and Configuration Manager a plus

Strong attention to detail and critical reasoning skills

Ability to problem solve and determine resolution for technical issues

Strong individual work ethic while possessing and exhibiting team-oriented mindset

Ability to manage multiple projects at once while handling time sensitive urgencies

Excellent communication and client relation skills