Sr. Manager, Paddock Club & Private Client Management

Job description

The ideal candidate is a strong communicator with excellent client service skills, a strategic relationship builder with solid event management expertise, a strong work ethic, and the ability to translate commercial objectives into memorable hospitality experiences.

Location:

This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.

Responsibilities

Client Services: Lead and manage current and prospective clients and partners in the existing and new Paddock Club building, while serving as a trusted relationship manager focused on delivering exceptional service and creating memorable experiences. Oversee all aspects of client support and event execution, including day-to-day communications, on-site operations, stakeholder management, issue resolution, and post-event reporting, while proactively anticipating client needs and ensuring a consistently high level of satisfaction. Event Execution: Support the planning and execution of client programs, sponsorship activations, hospitality initiatives, and other client-facing experiences by assisting in the development of project plans, timelines, and communication frameworks. Continuously evaluate and enhance the overall Paddock Club experience, processes, and best practices to drive operational efficiency, seamless execution, and an elevated client experience across all touchpoints.Stakeholder ManagementPartner with internal and external stakeholders to coordinate event logistics, manage deliverables, and ensure client objectives are met while contributing to a high-quality event experience. Commercial Hospitality Programs: Support the development and execution of hospitality strategies that strengthen relationships with key partners and stakeholders through premium and brand-aligned experiences. Oversee hospitality planning, guest and VIP experiences, invitations, and engagement opportunities while collaborating with sales and partnerships teams to maximize the impact and value of hospitality investments.

Qualifications

Bachelor’s degree in Hospitality, Business, Marketing, Communications, or related field preferred (or equivalent experience)3 - 5 years of experience in client services, hospitality, sports, luxury events, or related industries preferredSelf-motivated professional with a strong work ethic and exceptional verbal and written communication skillsOutstanding organizational skills with the ability to manage multiple projects and priorities simultaneouslyAbility to balance internal and external priorities with client communicationsStrong understanding of project management processes, excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teamsFlexibility to work extended hours, including evenings, weekends, and event days as neededProficiency in Microsoft Office Suite (Word, Excel, and PowerPoint); experience with Adobe InDesign preferred

Featured Benefits

Medical, dental, and vision insuranceLife insurance (including voluntary coverage for spouses and children)Long term disability insuranceTicket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami OpenEmployee gym, subsidized lunch program, and discounts on a variety of products and services401k, Paid time off (PTO), and company holidays

The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.

It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.