Desktop Engineer

Job description

Duties

Provide comprehensive technical support for desktop computers, laptops, ensuring minimal downtime and maximum productivity.Troubleshoot hardware issues related to computer hardware, equipment, and operating systems such as Windows, macOSResolve software problems by diagnosing issues with applications like Microsoft Office, help desk systems, and other enterprise software.Manage network connectivity problems involving LAN (Local Area Network), TCP/IP protocols, DNS configurations, VPNs, firewalls, and network troubleshooting.Support Active Directory management tasks including user account setup, permissions management, and group policy implementation.Maintain detailed records of customer support tickets using help desk systems; prioritize and escalate issues as needed while providing excellent customer service.● Liaise with senior manager on Entra ID, Hybrid AD, SSO, and device-based Conditional Access changes.● Evaluate new hardware, OS versions, and tools; produce pilot results and go/no-go recommendations.

● Maintain end-user satisfaction through responsive, professional support

Experience

Proven experience in desktop support or IT support roles with a strong understanding of computer networking concepts such as TCP/IP, LAN, DNS, VPNs, firewalls, and TCP protocols.Proven exprience on Entra ID, Hybrid AD, SSO, and device-based Conditional AccessHands-on experience troubleshooting hardware components including computers, peripherals, mobile devices, and network equipment.Familiarity with operating systems like Windows (including Windows Server), macOS, and Linux environments.Demonstrated ability to manage Active Directory accounts effectively while supporting user access controls and permissions.Strong customer service skills with the ability to communicate technical information clearly to non-technical users.Experience working with help desk systems for ticket management and issue tracking.Knowledge of IT infrastructure components including routers, switches, firewalls, DNS servers, and VPN solutions.Ability to analyze system performance data to diagnose issues quickly and accurately.Excellent problem-solving skills combined with a proactive attitude toward maintaining system integrity.Join us as a Desktop Engineer if you’re passionate about delivering top-tier technical support in a fast-paced environment! Bring your expertise in hardware troubleshooting, network analysis skills, and customer-focused approach to help us create an efficient digital workspace for everyone.

Pay: Up to $70,000.00 per year

Benefits:

401(k)401(k) matchingDental insuranceHealth insurancePaid time offParental leaveWork Location: In person