Sr Director Analyst, Digital Workplace Infrastructure and Operations (Remote-US)

Job description

They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in‑person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations.

In your role as the Senior Director Analyst for Digital Workplace Infrastructure and Operations, you will serve as a trusted advisor and recognized thought leader to senior IT executives, most notably Heads of Infrastructure & Operations (I&O), to help them navigate the evolution of the digital workplace in an era increasingly shaped by AI. You will engage with leaders who are responsible for balancing reliability, security, cost, and employee experience, helping them make informed decisions that align technology capabilities with business and workforce outcomes.

You will be primarily responsible for researching, analyzing, and advising Gartner clients on how the Head of I&O should design, govern, and continuously evolve their infrastructure and operations strategies to support a modern, hybrid digital workplace. This includes assessing operating models, service delivery approaches, tooling, and organizational capabilities required to scale effectively while managing risk and complexity. Your work will blend high‑level strategic perspective with pragmatic, experience‑driven guidance, translating emerging trends and markets, such as AI‑driven automation, digital employee experience improvements and modern endpoint management strategies into clear, actionable insights that Heads of I&O can apply within real‑world constraints.

What you will do

Create innovative, thought‑provoking, and highly leveraged “must‑have insights” content related to Head of I&O strategic priorities, digital workplace strategies, endpoint management markets, end‑user services planning, and employee experiences and productivity.

Share forward‑looking advice both in written research and in client‑facing presentations and interactions.

Create innovative, thought‑provoking, and highly leveraged “must‑have” insights grounded in real‑world I&O experience that address Head of I&O strategic priorities, including digital workplace strategy, endpoint management and device markets, end‑user services planning, and how AI‑driven technologies and operating models are reshaping employee experience, productivity, and operational efficiency.

Develop in‑depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward.

Demonstrate thought leadership in establishing Insights positions across a team of analysts.

Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda.

Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights.

Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face‑to‑face interactions.

Create and deliver high‑value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings.

Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities.

Provide high quality and timely content peer review.

Build credibility as an industry expert to represent Gartner insights, methodology and strategy.

Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community.

Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery.

Be a mentor and a coach by supporting more junior team members.

Be client‑centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions.

What you will need

Bachelor’s degree or equivalent experience; Graduate degree preferred.

12+ years of relevant field or industry experience in one or more of the fo