Endpoint Performance Engineer
GDH
Overview Join our dynamic team as an MS Teams Endpoint Performance Engineer, where you'll play a pivotal role in optimizing collaboration tools and endpoint performance within a high-profile enterprise setting. Ideal candidates are technically adept,...
Job description
Key Responsibilities
Diagnose and resolve complex Microsoft Teams issues, including audio/video quality problems, connectivity disruptions, call quality degradation, and collaboration challenges, ensuring peak performance across the organization. Manage and troubleshoot Windows endpoints (Windows 10 & 11), including OS configuration, group policies, user profiles, and Active Directory integration, to maintain optimal system health. Analyze workstation performance metrics related to CPU, GPU, memory, and overall system resources, identifying and resolving bottlenecks. Support Dell hardware troubleshooting, including desktops and laptops, to swiftly identify and resolve hardware and performance issues. Optimize SCCM imaging and deployment processes, ensuring standardized, efficient endpoint provisioning and updates across the enterprise. Investigate user-specific and group-wide issues, including tenant-level, policy, profile, and configuration discrepancies, proposing sustainable solutions. Collaborate closely with Infrastructure, Desktop Engineering, and Systems Architecture teams to develop and implement solutions that enhance overall system performance and reliability. Assist during Windows 11 migrations and support Microsoft 365 optimization initiatives to streamline enterprise productivity tools. Create detailed documentation, best practices, and process improvements to reduce recurring issues and elevate user experience. Provide high-touch technical support and guidance to executive leadership, translating complex technical concepts into clear business language.
Qualifications
Minimum of 5+ years supporting Microsoft enterprise environments with proven troubleshooting expertise. Extensive Microsoft Teams administration and issue resolution experience. Deep proficiency in Microsoft 365 and Office 365 environments. Advanced Windows 10/11 endpoint administration and troubleshooting skills. Hands-on experience with SCCM imaging, deployment, and endpoint management. Strong Active Directory knowledge and troubleshooting skills. Ability to diagnose and resolve hardware and system performance issues, including CPU, GPU, and memory utilization, with hands-on support for Dell hardware. Excellent communication skills, capable of engaging effectively with C-suite and senior stakeholders. Independent, innovative problem solver with a proactive approach.
Preferred Qualifications
Experience supporting C-suite or executive leadership teams. Familiarity with Microsoft Teams Phone environments. Experience supporting Windows 11 deployment or modernization projects. Knowledge of endpoint performance analytics and monitoring tools. Ability to develop technical standards, documentation, and operational best practices.
Publishing Pay Range: $65.00 – $75.00 hourly
Location: Onsite