Digital Workplace Engineer SharePoint Post-Migration Support (Fort Worth, TX)

Job description

Job Title: Digital Workplace Engineer – SharePoint Post-Migration Support

Work Location: Fort Worth, TX

Duration: Contract extendable up to 18 months with possible conversion

Education/Experience Required: Experience in service desk, desktop support, or digital workplace support, with substantial hands-on SharePoint troubleshooting experienceJob Description & Responsibilities:

Deliver high-quality technical support to Legal team members and other business users post-SharePoint migration.Diagnose and fix post-migration issues related to document accessibility, permissions, broken links, search functionality, file synchronization, and document libraries.Engage directly with users to comprehend issues, provide clear solutions, and minimize work disruptions.Manage support requests until resolved, coordinating with SharePoint administrators and other IT teams when necessary.Instruct users on new document access, sharing, and collaboration workflows.Document solutions, identify recurring problems, and create support guidance for future migrations.Handle confidential information discreetly and adhere to security and access protocols.Skills & Qualifications:Experience in service desk, desktop support, or digital workplace support, with substantial SharePoint troubleshooting experience.Strong knowledge of SharePoint document libraries, permissions, sharing, search, and version history.Proficiency in supporting Microsoft 365 applications, including Teams, OneDrive, and Office, and resolving related collaboration issues.Experience in assisting users post-technology migration or significant system changes.Excellent interpersonal skills, patience, and the ability to explain technical issues to non-technical users.Strong commitment to follow-through, attention to detail, and ability to manage multiple support priorities.Experience supporting executives, Legal departments, or other high-touch business users is preferred.For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer.

Skills:

Administrative Skills, Consulting, Customer Support/Service, Desktop Administration, Detail Oriented, Follow Through, Identify Issues, Information Systems/Technology IS/IT Administration, Interpersonal Skills, Legal, Link Management, Microsoft Product Family, Microsoft SharePoint, Multitasking, Problem Solving Skills, Security Protocols, Software Administration, Technical Support

GEE Group, Inc