Senior End User Computing Engineer

Job description

Strong experience with vulnerability management and remediationSolid understanding of Mobile technologies – iOS devices, Workspace One, and IntuneExperience supporting and understanding of Citrix Virtual Apps and Desktops, Citrix Application Delivery Controllers, Citrix Storefront, NetScaler, and Microsoft FSLogix.Good understanding of Microsoft Endpoint Configuration Manager and JAMF

Video Conferencing

Familiarity with operating in-room video conferencing systems from major vendors such as Poly & Cisco Ability to perform basic diagnosis of in-room video conferencing issues, such as restarting systems Familiarity with MS Teams or Zoom best practices for joining video meetings

Broader Role

Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes and leads infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Helps manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance, and install and configure hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

Essential Job Functions & Tasks :Working independently, responsibilities include the following related to Computer, Network, Storage, Cloud and End-User infrastructure:

Performs and leads complex infrastructure project assignments. Plan, research, evaluate, design and analyze performance of complex infrastructure systems. Provides advanced technical support and analysis, operation, administration, and troubleshooting activities. Adhere and advocate change management policies, incident management and trouble response scenarios. Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations. Lead, facilitate, and coordinate work activities of others within the work group, team or department. Prepare technical documentation including procedures, manuals, reports and standards. Review and adhere to budgeting and approval processes while partaking in annual and project planning. May provide training and mentoring, as well as work direction, to others on the team.

Basic Qualifications

Education: Bachelor's degree in computer science, engineering, or related technical field is required.

Experience: 7 years of relevant work experience is required. An equivalent combination of education and related experience may be considered