Digital Workplace, Executive Support and Audiovisual AV Support Engineer
Guardian Life Insurance
NY Site And Executive Support Lead Location: Primary location based in New York (10 Hudson Yards), with regular travel to Stamford, CT, Holmdel, NJ, and Bethlehem, PA, as needed. Travel is expected to be approximately 25% or higher based on executive...
Job description
This role requires flexibility to support off-hours, weekends, and critical executive events such as Board of Directors meetings, scheduled and impromptu leadership sessions.
Job Summary: Guardian is seeking a NY Site and Executive Support Lead to join the Digital Workplace organization. This role serves as the primary technology leader for the New York and Stamford offices while delivering high-touch, white-glove support to senior executives and their administrative teams.
The position combines hands-on executive support with site ownership, ensuring a consistent, high-quality workplace technology experience across locations. The individual will act as a trusted partner to business leadership, owning the end-to-end support experience, driving service performance, and ensuring seamless execution during high-visibility and time-sensitive situations.
This role requires strong technical expertise, sound judgment, and the ability to operate calmly under pressure while maintaining the highest level of professionalism, discretion, and accountability.
Key Responsibilities Serve as the dedicated technology partner for C-suite executives and their administrative teams, delivering white-glove, high-touch support Act as the escalation point for complex or high-impact executive issues, driving rapid resolution with clear communication and follow-through Provide proactive readiness support for executive meetings, including pre-checks, validation, and contingency planning Support executives both onsite and remotely, including during travel, ensuring secure and reliable access to systems and collaboration tools