End User Computing Engineer | Regional Desktop Team

Job description

What You'll Do:Under the general direction of next level leader and with guidance from Senior Engineers, the End User Computing Engineer is responsible for the hardware, software, and its connectivity to the network infrastructure that end-users rely on for their work. They provide technical support, troubleshoot issues, and manage the lifecycle of user devices and applications. The End User Computing Engineer provides specialized technical support, consultation, and training services, coordinating and assisting in developing standards for enterprise end user device technologies. This role involves working with users at all levels of the organization and IS teams to support end user devices. Technical knowledge of end user technologies, such as client/server operating systems, end-point management systems and desktop support management software systems, is required.

Major Responsibilities:Conduct device analysis, configuration, implementation, upgrades, troubleshooting, and installation of end user devices and software systems.Collaborate with users at all levels of the organization to identify operational needs and explore information systems options.Test end user devices to ensure they are functioning effectively before implementation or installation.Partner with key stakeholders to analyze workflows, drive process improvements, and achieve favorable patient-centric outcomes.Work on assignments related to end user devices or other sections of projects and report on project task statuses.Provide initial and ongoing training and education for users on the operation of end user devices.Prepare support documentation and knowledge documentation as needed.Serve as the point of escalation for end user device issues/problems triaged from the Help Desk.Participate in root cause analysis for all solutions maintained within the ITDS department.Create concise documentation of solutions for both end users and internal support.What You'll Need:Education: Associate degree in Information Technology, Healthcare, Business, or related field or equivalent years of experience and educationExperience: 3 years’ relevant experience.License/ Certification: Valid Driver's License (DL)Strong Customer Service Skills Ability to work well independentlyIn addition to the rewarding work, you'll receive:A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member Substantial retirement contribution including a 401k match & annual discretionary base contribution Work-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need Professional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center Additional Employee Discounts and Perks Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!

Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

Equal Opportunity EmployerWe inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future. Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love! Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We’ve made it a priority to enrich the lives of our employees as they find a career they love. Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

What You Can Expect:Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth Culture that encourages self-care and provides you with opportunities to be your best self at work and at home Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it LOVE + MEDICINE and it’s more than our practice. It is who we are. Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating. We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees.

Remote/Hybrid Eligible under More search to see our remote-eligible openings.

A rewarding career and an excellent quality of life awaits you. Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.

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